Store Regulation

Last updated: October 22, 2024

§ 1. General Provisions

1. These Terms and Conditions define:
   1. the rules for using the Store, placing product orders, payment of the product sales price by the Customer, delivery of products to Customers, the Customers’ rights to withdraw from the contract, the rules for submitting and processing complaints, and the procedure for returning products.
   2. the type, scope, and terms of electronic services provided via the website https://www.gpph-group.com/pl/sklep/
2. The Store is owned by Krzysztof Rzeźnik and Wiesław Piechota – partners of a civil partnership operating under the business name: GPPH s.c., ul. Racławicka 7, 39-300 Mielec, NIP: 8172185047, REGON: 368399534 (hereinafter also referred to as the “Seller”).
3. The Seller can be contacted via:
   • email – at the address: [email protected];
   • traditional mail – at the address: ul. Racławicka 7, 39-300 Mielec;
   • telephone – at the number: +48 573 568 355
4. The provisions of these Terms and Conditions are not intended to exclude or limit any consumer rights granted under mandatory provisions of applicable law. Any potential ambiguities shall be interpreted in favor of the Consumer. In the event of any inconsistency between the provisions of these Terms and Conditions and such legal provisions, the mandatory legal provisions shall prevail.
5. The service is provided over the Internet within the territory of the Republic of Poland.
6. For the proper use of the Website and the Store, all of the following requirements must be met:
   1. a connection to the Internet
   2. having devices that enable access to Internet resources
   3. use of a web browser capable of displaying hypertext documents linked via the World Wide Web, supporting JavaScript, and accepting cookies
   4. possession of an active email account
7. To browse the Store's assortment and place Orders for products, a computer or another device (such as a smartphone or tablet) with Internet access and a web browser is required, as well as an active email account.
8. Browsing the Store's assortment does not require registration. Placing an order for products available in the Store’s assortment does not require registration in accordance with the provisions of these Terms and Conditions.
9. The User is entitled and obliged to use the Website in accordance with its intended purpose.
10. From the moment the User begins using the Website, they are obliged to refrain from any actions that could negatively affect the proper functioning of the Store or the Website, including, in particular, any interference with the content of the Website or its technical components, as well as from supplying or distributing unlawful content. In particular, it is prohibited for Users to use viruses, bots, worms, or other computer codes, files, or programs (especially those that automate processes, such as scripts, applications, or other codes, files, or tools).
11. The Service Provider informs that despite the security measures referred to in the preceding paragraph, the use of the Internet and electronically supplied services may pose a risk of unauthorized access by third parties to the Client’s ICT system and device, harmful software infiltration, or access to data stored on such a device. To minimize this risk, the Service Provider recommends the use of antivirus software or other tools that protect online identity.

§ 2. Definitions

Personal Data Controller – GPPH S.C. K. Rzeźnik, W. Piechota, with its registered office at ul. Racławicka 7, 39-300 Mielec, NIP: 8172185047, REGON: 368399534, hereinafter referred to as “GPPH” or the “Seller”;

Customer Service Office – the customer service office available via the telephone number provided on the Store's website and through the contact form available online at the following address;

Business day – a day from Monday to Friday, excluding public holidays as defined by the Act of 18 January 1951 on Public Holidays;

Order form – an interactive form available on the Website that allows the selection of a product and the placement of an Order;

Customer – a natural person, legal person, or an organizational unit without legal personality but having legal capacity, using the Store, in particular for the purpose of making purchases;

Consumer – a Customer who is a natural person using the Store, in particular for the purpose of making purchases, for purposes not directly related to their business or professional activity (Article 22¹ of the Civil Code);

Cart – a Store functionality that allows the Customer to view the selected products to be included in the Order and intended for purchase, as well as to enter and modify order details such as the quantity of products, delivery method and address, invoice details, electronic invoice, and payment method;

Non-compliance – shall be understood as:

• non-compliance of the product with the Sales Agreement (the criteria for assessing compliance are defined in Article 43b(1)–(2) of the Consumer Rights Act) or
• non-compliance of the Account Service with the Agreement for the provision of the Account Service (the criteria for assessing compliance are defined in Article 43k(1)–(2) of the Consumer Rights Act);

Review – a Customer’s opinion about a purchased product, expressed by assigning a rating to the product based on a scale defined by the Seller or by describing their experience with the product;

Payment operator – an entity intermediating in the execution of payments made by bank transfer or payment card;

Privacy Policy – a document containing information about the processing of Customers’ personal data by the Seller, constituting an appendix to the Terms and Conditions;

Entrepreneur with consumer rights – means a Customer who is a natural person making purchases in the Store, where the purchase is directly related to their business activity but does not have a professional character for that entrepreneur, as evidenced in particular by the scope of their business activity indicated in the Central Registration and Information on Business (CEIDG).

Product – an item available in the Store’s assortment that may be included in the Customer’s order;

Full-value product – an item available in the Store’s assortment that may be included in the Customer’s order and is brand new and free from defects.

Outlet product – an item available in the Store’s assortment that may be included in the Customer’s order and is offered at a reduced price due to physical defects, damage, or other characteristics that affect its full functional value. The Seller clearly informs the Customer about these defects, which may include, among others, scratches, chips, minor deformations, or other imperfections. An outlet product may also be a used item or one previously used by the Seller for display purposes, which may affect its visual or technical condition. Each outlet product includes a detailed description of all defects, usage condition, and any prior use for display purposes, enabling the Customer to make an informed purchasing decision.

Terms and Conditions – these Terms and Conditions of the Online Store, together with the appendices, as referred to in Article 8 of the Act of 18 July 2002 on the Provision of Electronic Services;

Website – the website operated by the Service Provider at https://www.gpph-group.com/pl/sklep;

Store – the online store available on the website at https://www.gpph-group.com/pl/sklep, operated by the Service Provider;

Sales Agreement – a sales agreement within the meaning of the provisions of the Civil Code, under which the Seller undertakes to transfer ownership of the product to the Buyer and deliver the product, while the Buyer undertakes to collect the product and pay the Seller the price;

Service Provider – Krzysztof Rzeźnik and Wiesław Piechota, partners in a civil law partnership operating under the business name: GPPH s.c., ul. Racławicka 7, 39-300 Mielec;

Account Service – a digital service within the meaning of the provisions of the Consumer Rights Act, consisting in the creation and maintenance of an Account by the Seller on behalf of the User;

User – a person using the Website;

Order – a declaration of the Customer’s intent submitted via the order form, constituting an offer to conclude a contract.

§3. Subject of the Services

1. The Service Provider provides electronic services via the Website, consisting in enabling the placement of orders through the Website for products available in the Store. The following free electronic services related to the Store are available on the Website: the account and the order form.
2. The provision of electronic services by the Service Provider is free of charge.
3. The agreement for the provision of electronic services consisting in enabling the placement of an order via the Website and by completing the order form is concluded for a fixed term and is terminated upon the placement of the order or the User’s decision to cancel the ordering process.
4. The use of the order form begins when the first product is added to the electronic cart on the Website. An Order is placed after the following steps have been completed collectively:
   1. by clicking the “Add to Cart” or “Buy Now” button;
   2. by selecting the payment and delivery method;
   3. by completing the order form;
   4. by clicking the “Place Order and Pay” button;
   5. by paying for the order using one of the available payment methods.
5. The following information must be provided in the order form: full name, address (street, house/apartment number, postal code, city/town), email address, contact phone number, and the selected payment method via the Przelewy24 service.

§4. Conditions for Registration in the Store and Account Creation

1. To conclude the Agreement for the provision of the Account Service, the User may perform the following actions:
   1. visit the Store’s website and then click on the tab “Don't have an account? Create one here”;
   2. enter the following information in the displayed form:
      • selecting gender by checking the appropriate checkbox;
      • first and last name;
      • company (optional);
      • VAT ID number (optional);
      • email address;
      • a password for the Account created by the User;
   3. it is mandatory to check the checkbox regarding the processing of personal data and the declaration of having read the Terms and Conditions and the Privacy Policy and accepting their provisions;
   4. optionally check the box to consent to receiving offers from the Seller’s partners and to subscribe to the newsletter;
   5. click the “Save” button.
2. Clicking the “Save” button is equivalent to the User concluding the Agreement for the provision of the Account Service.
3. The User gains access to the Account immediately after clicking the “Save” button.
4. After creating the Account, the User may supplement the mandatory data stored in the Account with the following optional information:
   • adding the first address (including: alias, first name, last name, company, street, building number, apartment number, city/town, postal code, country; phone number, VAT ID number);
   • saved payment cards.
5. Through the Account, the User may, in particular:
   • store their personal data;
   • place Orders and view the history and details of their Orders;
   • link payment cards;
   • receive discount coupons.
6. The Seller informs, and the User acknowledges, that maintaining the compliance of the Account Service with the Agreement for the provision of the Account Service does not require the User to install any updates.
7. If the User is not granted access to the Account immediately after concluding the Agreement for the provision of the Account Service, the User has the right to request the Seller to provide such access without delay. The request may be sent via email to the address indicated in §1(3) of the Terms and Conditions. If the Seller fails to grant the User access to the Account, the User may withdraw from the Agreement for the provision of the Account Service.
8. Furthermore, the User may withdraw from the Agreement for the provision of the Account Service without requesting the Seller to grant access to the Account, if at least one of the circumstances specified in Article 43j(5) of the Consumer Rights Act occurs.
9. Notwithstanding the provisions of sections 7–8 above, the User may terminate the Agreement for the provision of the Account Service at any time and without stating a reason, with immediate effect. Furthermore, pursuant to Article 27 and subsequent articles of the Consumer Rights Act, the User may withdraw from the Agreement for the provision of the Account Service without stating a reason, within 14 (fourteen) days from the date of its conclusion.
10. Withdrawal from or termination of the Agreement for the provision of the Account Service, regardless of the legal basis for such action, shall be effected by the User submitting to the Seller a statement of withdrawal from or termination of the Agreement for the provision of the Account Service. The statement referred to in the preceding sentence may be sent via email to the address indicated in §1(3) of the Terms and Conditions. The Seller shall delete the Account immediately upon receiving the aforementioned statement.
11. If the User uses the Account in a manner that is contrary to generally applicable laws, the provisions of these Terms and Conditions, or good practices, or provides unlawful content, the Seller may terminate the Agreement for the provision of the Account Service with a notice period of 7 (seven) days by submitting a termination statement to the User via email. Upon expiration of the notice period referred to in the preceding sentence, the Account shall be permanently deleted. During the notice period, the Seller may block the User’s access to the Account if necessary to prevent further violations by the User.
12. The blocking or deletion of the Account does not affect the performance of Sales Agreements concluded by the User prior to the blocking or deletion of the Account.

§ 5. Order Fulfillment Terms

1. Information about the products available in the Store’s assortment constitutes an invitation to conclude a sales agreement within the meaning of Article 71 of the Civil Code.
2. The subject of the sale includes both full-value products – brand new, free from defects, and presented by the Store at the time the Customer places the order – as well as products offered as outlet items. Outlet products are available at reduced prices due to specific characteristics or defects that may affect their appearance or functionality.

   Each outlet product is described in detail – its description includes not only the price information but also a precise indication of any defects, damage, or other imperfections, if applicable. Additionally, the Customer is informed whether the product has been previously used or utilized by the Seller for display purposes. Outlet products are available in a specially dedicated section of the Store: “Outlet.” This ensures that the Buyer has full insight into the technical condition of the item and can make an informed purchasing decision.

3. The prices of products displayed on the Website are expressed in Polish zloty and are gross prices, i.e., they include all applicable taxes, including value-added tax (VAT).
4. Product prices do not include delivery costs; the delivery costs depend on the selected method of delivery to the Customer, as well as the value and characteristics of the ordered product (including its weight and size), and are provided at the stage when the Customer selects the delivery method.
5. The total cost of the order, including the price of the products and delivery charges, is displayed in the cart before the Customer places the order.
6. The Customer may place orders for products seven days a week, 24 hours a day.
7. To place an order for products, the Customer should:
   1. select the product to be ordered, and then click the “Add to Cart” or “Buy Now” button;
   2. select the delivery and payment method for the ordered product;
   3. enter the recipient’s details and the address for product delivery, as well as a phone number for contacting the Customer regarding the order, or log in to their account;
   4. check the box “I want to receive a VAT invoice” and enter the invoice details if a VAT invoice is to be issued and sent to the Customer; the Customer may consent to receiving invoices in electronic form;
   5. confirm the order by clicking the “Place Order and Pay” button;
   6. pay for the order using one of the available payment methods.
8. Placing an order by the Customer constitutes an offer to the Service Provider to conclude a sales agreement for the ordered product, within the meaning of Article 66 of the Civil Code.
9. Submitting an order constitutes information for the Service Provider about the Customer’s interest in purchasing the product and does not constitute the conclusion of a sales agreement. It is, however, an offer to conclude an agreement for the sale of the product.
10. After placing the order, an immediate confirmation of receipt will be sent to the Customer’s email address by the Service Provider, with the status “Pending” or “Awaiting Payment” if the payment method “Bank Transfer” was selected.
11. The sales agreement for the product is concluded at the moment the order status is changed to “Accepted for Processing.” Prior to this moment, the Service Provider may, after contacting the Customer, modify the terms of the agreement or withdraw from fulfilling the order for reasons beyond their control.
12. The agreement concluded between the Consumer and the Service Provider for the purchase of a product is of a fixed-term nature and remains in effect for the duration of the order fulfillment. The place of performance of the Service Provider’s obligation under the product sales agreement is the delivery address indicated by the Consumer.
13. Order fulfillment takes place after the Service Provider receives full payment, or, in the case of payment processed by a payment operator, after that operator confirms the successful completion of the full payment.

§ 6. Payment Methods

1. The Customer may choose from the following payment methods for the ordered products:
   • by traditional bank transfer to the account number 28 1020 4913 0000 9602 0153 2647 – in this case, order fulfillment will begin once the payment has been credited to the Seller’s account. (This payment method may extend the order processing time by 1–2 days)
   • payment card;
   • bank transfer via the external payment system Przelewy24.pl – in this case, order processing will begin after the Service Provider sends the Customer an order confirmation and receives information from the Przelewy24.pl system confirming that the payment has been successfully completed.
2. If the Customer has chosen a prepayment method, they are required to make the payment in the amount resulting from the concluded sales agreement within the period specified by the Service Provider at the time of ordering (a strictly defined deadline within the meaning and with the legal consequences set forth in Article 492 of the Civil Code). If the Customer fails to make the payment within the specified period, the Service Provider may withdraw from the sales agreement without setting an additional deadline.
3. The entity providing the payment service through the external Przelewy24 payment system on behalf of the Customer is PayPro S.A., with its registered office in Poznań at ul. Kanclerska 15, 60-327 Poznań, entered into the Register of Entrepreneurs of the National Court Register maintained by the District Court Poznań Nowe Miasto and Wilda, 8th Commercial Division of the National Court Register under KRS number 0000347935, with a share capital of PLN 4,500,000.00, fully paid, NIP (Tax ID) number 7792369887, hereinafter referred to as “PayPro.” When providing the Przelewy24 Service, PayPro acts as a payment service provider within the meaning of the Act of 19 August 2011 on Payment Services. PayPro may perform activities covered by the Przelewy24 service through an agent. The authority supervising PayPro is the Polish Financial Supervision Authority (Komisja Nadzoru Finansowego – KNF). PayPro has been entered into the register of national payment institutions maintained by the Polish Financial Supervision Authority under number IP 24/2014. The main place of business activity is the above-mentioned registered office of PayPro S.A. Correspondence address: ul. Kanclerska 15, 60-327 Poznań, email address: [email protected].
4. By choosing this payment method, the User is automatically redirected to the Przelewy24.pl system.
5. When making a payment via online bank transfer, after selecting their bank, the User must log in using their online banking credentials and confirm the payment.

§ 7. Order Delivery

1. The Service Provider delivers within the territory of Poland.
2. The Service Provider provides information in the Store regarding the number of business days required to process the order.
3. The ordered products are delivered to the Customer using the delivery method selected by the Customer:
   • INPOST courier or INPOST parcel locker, to the address provided in the order form. If the INPOST parcel locker is selected as the delivery method, the delivery address will be the address of the parcel locker chosen by the Customer at the time of placing the order;
   • GLS courier to the address provided in the order form;
   • RABEN courier – for oversized shipments.
4. On the day the product is shipped to the Customer, a confirmation of dispatch is sent by the Service Provider to the Customer’s email address.
5. The Customer is obliged to inspect the delivered shipment at the time and in the manner customary for shipments of that type. If any loss or damage is found, the Customer has the right to request that the delivery provider prepare an appropriate damage report.
6. The invoice for the product subject to the sales agreement is sent in electronic form to the Customer’s email address.
7. If the Customer is not present at the delivery address provided when placing the order, the courier will leave a delivery notice or attempt to contact the Customer by phone to arrange a suitable delivery time.
8. If the ordered product is returned to the Store by the delivery provider, the Service Provider will contact the Customer by email or phone to re-arrange the delivery date and cost with the Customer.

§ 8. Complaint Procedures

1. Pursuant to Article 558 § 1 of the Civil Code, the Seller’s liability under statutory warranty towards Buyers who are not Consumers is excluded. The remaining provisions of this paragraph apply exclusively to:
   1. a Buyer who is a Consumer or an Entrepreneur with consumer rights;
   2. Non-compliance of the product with the Sales Agreement
2. The product delivered to the Buyer by the Seller must be in conformity with the Sales Agreement.
3. The Seller is liable for any Non-compliance that existed at the time the product was delivered to the Buyer and that becomes apparent within 2 (two) years from that moment, unless the product’s shelf life is longer.

   Complaint regarding outlet products – In accordance with Article 557 § 1 of the Polish Civil Code, the Seller is released from liability under the warranty for defects if the Buyer was aware of the defect at the time of concluding the agreement. Therefore, if the defects of outlet products were clearly described in the product description, the Consumer or an Entrepreneur with Consumer rights may not file a complaint or hold the Seller liable under the warranty for those defects. Complaints concerning defects about which the Customer was informed prior to purchase will not be considered.   

4. In the event of Non-compliance, the Buyer shall be entitled to the rights specified in Article 43d et seq. of the Consumer Rights Act. The exercise of the Buyer’s rights referred to in the preceding sentence shall be carried out in accordance with the provisions of the Consumer Rights Act and the terms of this § 9.
5. In the event of Non-compliance, the Buyer may submit a complaint including a request for:
   1. repair of the product or
   2. replacement of the product
6. The complaint shall be submitted via email: [email protected]
7. The complaint should include: the Buyer’s full name; email address; Order number; date of product delivery; a detailed description of the Non-Conformity; a request for repair or replacement of the product.
8. In the event that the Seller receives a request for:
   1. repair of the product – the Seller is entitled to replace the product instead;
   2. replacement of the product – the Seller is entitled to repair the product instead;
      – if the method chosen by the Buyer to bring the product into conformity with the Sales Agreement is impossible or would impose excessive costs on the Seller.
9. If both the replacement and repair of the product are impossible or would impose excessive costs on the Seller, the Seller has the right to refuse to bring the product into conformity with the Sales Agreement.
10. After reviewing the complaint, the Seller shall provide the Buyer with a response, in which:
    1. accepts the complaint and indicates the planned date for fulfilling the Buyer’s request;
    2. accepts the complaint and informs the Buyer of the Seller’s decision to exercise the right referred to in section 8 above;
    3. refuses to bring the product into conformity with the Sales Agreement for the reasons indicated in section 9 above;
    4. rejects the complaint due to its lack of merit.
11. The Seller shall respond to the complaint via email within 14 (fourteen) days from the date of its receipt.
12. In the cases referred to in section 10 points 1–2 above, the Seller shall bring the product into conformity with the Sales Agreement at their own expense, within a reasonable time from the date the complaint is received and without undue inconvenience to the Buyer, taking into account the nature of the product and the purpose for which the Buyer purchased it. The planned date for bringing the product into conformity shall be indicated by the Seller in the response to the complaint.
13. The Buyer shall make the product subject to repair or replacement available to the Seller. The Seller shall collect the product from the Buyer at their own expense.
14. The Buyer is not obliged to pay for normal use of the product that was subsequently replaced.
15. In the event of Non-compliance, the Buyer may submit a declaration to the Seller requesting a price reduction or withdrawal from the Agreement if:
    1. the Seller has refused to bring the product into conformity with the Sales Agreement for the reasons specified in section 9 above;
    2. the Seller has not brought the product into conformity with the Sales Agreement in accordance with sections 12–13 above;
    3. the Non-compliance is significant enough to justify withdrawal from the Sales Agreement without first requesting the Seller to bring the product into conformity with the Agreement;
    4. the Non-compliance persists despite the Seller’s attempt to bring the product into conformity with the Sales Agreement;
    5. it is clear from the Seller’s statement or the circumstances that the Seller will not bring the product into conformity with the Sales Agreement within a reasonable time or without significant inconvenience to the Buyer.
16. A declaration of price reduction or withdrawal from the Sales Agreement may be submitted via email.
17. A statement regarding a price reduction or withdrawal from the Sales Agreement should include: the Buyer's full name; email address; Order number; date of product delivery; description of the identified Non-Conformity; indication of the reason for submitting the statement, selected from among the reasons specified in paragraph 15 above; a declaration of a price reduction of the product, including the new reduced price, or a declaration of withdrawal from the Sales Agreement.
18. The Buyer shall not be entitled to withdraw from the Sales Agreement if the Non-Conformity is of minor importance.
19. The reduced price must be in such proportion to the price stipulated in the Sales Agreement as the value of the product not in conformity with the Sales Agreement bears to the value of a product in conformity with the Sales Agreement. The Seller shall reimburse the Buyer for the amounts due as a result of exercising the right to a price reduction without undue delay, and no later than within 14 (fourteen) days from the date of receipt of the statement on the price reduction.
20. In the event of withdrawal from the Sales Agreement, the Buyer shall return the product to the Seller without undue delay and at the Seller’s expense. The product should be returned to the following address:

    Krzysztof Rzeźnik and Wiesław Piechota
    GPPH s.c.
    ul.  Racławicka 7
    39-300 Mielec

21. The Seller shall refund the Buyer the price of the product without undue delay, and no later than within 14 (fourteen) days from the date of receipt of the product or proof of its return, whichever occurs first. The refund shall be made using the same method of payment as was used by the Buyer in the original transaction, unless the Buyer expressly agrees to a different method of refund that does not incur any additional costs for the Buyer.
22. The return of outlet products is only possible if the product has not been used beyond what is necessary to inspect it in a customary manner and if the product has retained its original condition as of the date of sale.
    1. In the case of outlet products, the return of the goods does not entitle the Buyer to an exchange for another product nor to a repair of the product. The store is not obligated to bring the product into conformity with the Sales Agreement.
    2. For the return of outlet products, the Buyer is entitled to a refund only, using the same method of payment that was used in the original transaction. If a refund to the original payment method is not possible, the Store reserves the right to determine an alternative method of refund.

§ 9. Complaints Regarding the Account Service

1. The provisions of this paragraph apply exclusively to Users who are Consumers or Entrepreneurs with Consumer rights.
2. The Account Service provided to the User by the Seller must be in conformity with the Account Service Provision Agreement throughout the entire period during which the given Account Service is provided.
3. In the event of a Non-Conformity, the User may submit a complaint requesting that the Account Service be brought into conformity with the Account Service Provision Agreement.
4. The complaint shall be submitted via email to the following address: [email protected] .
5. The complaint should include: the User’s full name; email address; a description of the identified Non-Conformity; a request to bring the Account Service into conformity with the Account Service Provision Agreement.
6. The Seller may refuse to bring the Account Service into conformity with the Account Service Provision Agreement if it is impossible or would require the Seller to incur excessive costs.
7. After reviewing the complaint, the Seller shall provide the Customer with a response indicating that:
   1. the complaint is accepted, along with an indication of the planned date by which the Account Service will be brought into conformity with the Account Service Provision Agreement;
   2. refuses to bring the Account Service into conformity with the Account Service Provision Agreement for the reasons indicated in paragraph 6 above;
   3. rejects the complaint due to its lack of merit.
8. The Seller shall respond to the complaint via email within 14 (fourteen) days from the date of its receipt.
9. If the complaint is accepted, the Seller shall, at their own expense, bring the Account Service into conformity with the Account Service Provision Agreement within a reasonable time from the receipt of the complaint and without undue inconvenience to the User, taking into account the nature of the Account Service and the purpose for which it is used.
10. In the event of a Non-Conformity, the Customer may submit to the Seller a statement of withdrawal from the Account Service Provision Agreement if:
    1. bringing the Account Service into conformity with the Account Service Provision Agreement is impossible or would involve excessive costs;
    2. the Seller has not brought the Account Service into conformity with the Account Service Provision Agreement in accordance with paragraph 10 above;
    3. the Non-Conformity is sufficiently significant to justify withdrawal from the Account Service Provision Agreement without first requesting the Seller to bring the Account Service into conformity with the Account Service Provision Agreement;
    4. the Non-Conformity persists despite the Seller's attempt to bring the Account Service into conformity with the Account Service Provision Agreement;
    5. it clearly follows from the Seller’s statement or the circumstances that the Seller will not bring the Account Service into conformity with the Account Service Provision Agreement within a reasonable time or without undue inconvenience to the User.
11. The statement of withdrawal from the Account Service Provision Agreement may be submitted via email to the address indicated in § 1 section 3 of the Terms and Conditions.
12. The statement of withdrawal from the Account Service Provision Agreement should include: the Customer’s full name; email address; the date of delivery of the Account Service; a description of the identified Non-Conformity; an indication of the reason for submitting the statement, selected from among the reasons listed in paragraph 11 above; and a declaration of withdrawal from the Account Service Provision Agreement.
13. Upon receipt of the statement of withdrawal from the Account Service Provision Agreement, the Seller shall delete the account without undue delay.

§ 10. Withdrawal from the Sales Agreement

1. A Customer who is a natural person making purchases in the Store for purposes not directly related to their business or professional activity (a Consumer) may withdraw from the Sales Agreement for a product purchased in the Store within 14 calendar days without providing any reason.
2. The withdrawal period begins on the date the completed order is received, meaning the moment the item is taken into possession by the Customer or by a person indicated by the Customer other than the carrier.
3. A Consumer who wishes to exercise the right of withdrawal from the Sales Agreement should inform the Service Provider of their decision by means of an unequivocal statement (e.g., by sending a letter via email or post) before the withdrawal period specified in point 1 expires.
4. The Customer may complete the model withdrawal form from the Sales Agreement provided below, print it out and send it by post, or use the template withdrawal form, which constitutes an integral part of the Terms and Conditions. Annex No. 2 to the Act of 30 May 2014 on Consumer Rights.
5. Immediately upon receipt of the statement of withdrawal from the Sales Agreement, the Customer Service Office shall send the Customer a confirmation of receipt of the withdrawal statement to the email address provided.
6. The Service Provider does not accept shipments returned with cash on delivery (COD).
7. The Customer is obliged to return the product to the Service Provider without undue delay, and no later than 14 days from the date of withdrawal from the agreement, in a condition not exceeding what is necessary to determine the nature, characteristics, and functioning of the product.

   A product returned under the right of withdrawal must be returned in the same condition in which it was received. In the case of:

   full-value products must be unused, new, and fully complete.

   whereas outlet products must be unused and returned without any additional signs of use or damage that may have occurred after the purchase.

8. The Customer is liable for any diminished value of the product resulting from its use in a manner exceeding what is necessary to determine the nature, characteristics, or functioning of the product.
9. The Service Provider shall refund the amount paid by the Customer in accordance with the provisions of § 10 of the Terms and Conditions.
10. The provisions of § 9 of the Terms and Conditions relating to Consumers shall also apply to a natural person who concludes an agreement directly related to their business activity, provided that the content of the agreement indicates that it does not have a professional character for that person, in particular arising from the nature of their business activity as made available under the provisions on the Central Registration and Information on Business (CEIDG).
11. The right to withdraw from the Sales Agreement does not apply to the Buyer in the following cases:
    1. the product is a non-prefabricated item, manufactured according to the Buyer’s specifications or intended to meet their individual needs;
    2. the product is an item which, after delivery, has been inseparably combined with other items due to its nature;

Model Withdrawal Form

If you wish to withdraw from this agreement, please complete this form. Alternatively, you may also withdraw from the agreement using the method described above.

– Recipient: Krzysztof Rzeźnik and Wiesław Piechota – partners of a civil partnership operating under the business name: GPPH s.c., ul. Racławicka 7, 39-300 Mielec, Poland.

- I/We () hereby inform you of my/our () withdrawal from the sales agreement for the following products (*):

– Date of conclusion of the agreement () / receipt of the goods ():

– Name(s) of consumer(s):

– Address of consumer(s):

– Signature of consumer(s) (only if this form is submitted in paper format):

– Date:

(*) delete as appropriate

§ 11. Refunds to Customers

1. The Service Provider shall issue a refund without undue delay, but no later than within 14 calendar days in the event of:
   • the return of a product from an order as a result of the Customer exercising the right of withdrawal from the agreement – the Service Provider may withhold the refund of the payments received from the Customer until the product is received back or the Customer provides proof of having returned the product, whichever occurs first;
   • acceptance of the complaint and the inability to replace the product or remedy the defect;
   • withdrawal from the agreement by the Service Provider in situations specified in the Terms and Conditions and as provided by law.
2. The Service Provider shall refund the money to the Customer’s bank account (including the one linked to the Customer’s payment card) used to make the payment to the Service Provider, unless the Customer has provided a different account number in the statement of withdrawal from the agreement.  

§ 12. Personal Data and Privacy

1. Krzysztof Rzeźnik and Wiesław Piechota – partners of a civil partnership operating under the business name: GPPH s.c., ul. Racławicka 7, 39-300 Mielec, are the Controllers of the Customers’ personal data. The Controllers jointly manage the personal data of the Users and are hereinafter referred to as the Controller. Contact with the Controller regarding Customer personal data is possible at the registered office address or via email at: [email protected].
2. The Service Provider processes the personal data provided by the Customer, in particular for the purposes of account registration in the Store and the provision of services by electronic means, concluding and performing sales agreements with the Customer, fulfilling legal obligations arising from applicable laws, receiving and handling complaints, pursuing and defending against claims, conducting direct marketing, and maintaining correspondence with the Customer.
3. Detailed information regarding the rules for the processing of personal data by the Service Provider can be found in the Privacy Policy, available on the Store’s website under the “ tab.Privacy policy”.

§ 13. Abuse

1. The Service Provider may block access to the Customer’s account and free services in the following cases:
   1. actions by the Customer that are detrimental to the Service Provider, including conducting advertising activities for another business or product; posting content unrelated to the Service Provider’s operations; or posting false or misleading content;
   2. actions by the Customer that are detrimental to other Customers;
   3. violation by the Customer of generally applicable laws or the provisions of these Terms and Conditions;
   4. when blocking access to the Customer’s account and services is justified for security reasons, including, in particular, attempts by the Customer to breach security measures or engage in other hacking activities.
2. The blocking of access to the Customer’s account and services for the reasons listed shall remain in effect for the period necessary to eliminate the cause of the restriction. The Service Provider shall inform the Customer about the blocking of access to the Customer’s account and services via electronic means, using the email address provided by the Customer in the registration form.
3. Customers are prohibited from posting – in the course of using the services – any content that could:
   1. violate the personal rights of third parties;
   2. infringe the rights of third parties, including copyright or industrial property rights;
   3. be contrary to the interests of the Service Provider, including content of an advertising/promotional nature concerning another business or product; content unrelated to the Service Provider’s operations; or content that is false or misleading;
   4. otherwise violate the provisions of the Terms and Conditions, good practices, or applicable laws.
4. In the event that a Customer or another person considers that content published on the Website infringes their rights, personal interests, good practices, principles of fair competition, know-how, or legally protected confidentiality, they may notify the Service Provider of the potential infringement. The Service Provider reserves the right to remove any content posted by Customers while using the services referred to in these Terms and Conditions.
5. The Service Provider does not conduct ongoing monitoring of the content posted on the Website.

§ 14. Reviews

1. A Buyer who has purchased a product and used it personally may submit a Review of that product to the Seller.
2. A Review may be submitted by the Buyer by completing the electronic form made available in the Store. At the same time as submitting the Review, the Buyer should make a declaration of having read the Terms and Conditions and the Privacy Policy and of accepting their provisions (e.g., by checking a checkbox in the form provided in the Store).
3. The Seller shall publish the Review on the product page after first verifying that it does not violate the provisions of the Terms and Conditions.
4. The Seller has the right to remove a Review that has already been published if it is found to be non-compliant with the Terms and Conditions after its publication.
5. The Seller is not obligated to publish a received Review.
6. A Review submitted to the Seller cannot be modified or deleted by the Buyer.
7. It is prohibited to include in Reviews:
   1. false data, or content that is contrary to the provisions of law or good practices;
   2. personal data of individuals other than the Buyer;
   3. content of an advertising, promotional, political, religious, or discriminatory nature.
8. Submitting a Review is equivalent to the Buyer declaring that they are the sole author of the Review. The Buyer is responsible for the content of the Review and the consequences of its publication (including any infringement of personal rights or intellectual property rights of third parties).
9. Submitting a Review is equivalent to the Buyer granting the Seller a non-exclusive, royalty-free license to use the Review (hereinafter referred to as the “Buyer’s License”).
10. The Buyer’s License is granted for an indefinite period and without territorial limitations, and includes the use of the Review in the following fields of exploitation:
    1. recording and reproducing in any quantity, by any technique, and in any format;
    2. distributing in any manner, using any means of communication, in particular through publication in the Store and on the Seller’s social media channels.
11. The Buyer’s License authorizes the Seller to grant sublicenses to any selected third parties for the use of the Review. The sublicense referred to in the preceding sentence may be granted by the Seller either for a fee or free of charge, at the Seller’s discretion.
12. The Buyer undertakes not to exercise their moral rights to the Review and authorizes the Seller to exercise those rights on the Buyer’s behalf.

§ 15. Intellectual Property of the Seller

1. All components of the Store, in particular: the Seller’s name; the Seller’s logo; product photos and descriptions; the operation of the Seller’s website, including all its graphic elements, interface, software, source code, and databases, are protected under the provisions of the Act of 4 February 1994 on Copyright and Related Rights, the Act of 30 June 2000 – Industrial Property Law, the Act of 16 April 1993 on Combating Unfair Competition, and other generally applicable laws, including the provisions of European Union law.
2. Any use of the Seller’s intellectual property without the Seller’s prior explicit consent is prohibited.

§ 16. Final Provisions

1. In matters not regulated by these Terms and Conditions, the provisions of Polish law shall apply, in particular the Act of 23 April 1964 – Civil Code, the Act of 30 May 2014 on Consumer Rights, and the Act of 18 July 2002 on the Provision of Electronic Services.
2. Any disputes between the Customer and the Service Provider shall be submitted to the competent court in accordance with the Act of 17 November 1964 – Code of Civil Procedure.
3. The Consumer may use out-of-court methods for handling complaints and pursuing claims, in particular:
   1. submit a request to initiate proceedings for out-of-court resolution of consumer disputes (the applicant may request to bring the parties’ positions closer together in order to resolve the dispute between them, or to have a proposed resolution presented to the parties) to the provincial inspector competent for the place where the entrepreneur conducts business activity, pursuant to Article 36 of the Act of 15 December 2000 on Trade Inspection;
   2. submit a request for resolution of a property rights dispute arising from the agreement to the permanent consumer arbitration court at the provincial inspector of the Trade Inspection referred to in Article 37 of the Act of 15 December 2000 on Trade Inspection.
4. Information on the rules and procedures of these proceedings is available at the offices and on the websites of the Provincial Trade Inspection Authorities.
5. The Consumer may obtain free assistance from a district (municipal) consumer ombudsman or a consumer protection organization whose statutory tasks include consumer rights protection (e.g., the Consumer Federation, the Association of Polish Consumers).
6. The Consumer may seek to resolve a consumer dispute electronically via the EU online dispute resolution platform (ODR platform), available at: http://ec.europa.eu/consumers/odr/.
7. The use of out-of-court methods for handling complaints and pursuing claims is voluntary and may take place only if both parties to the dispute agree to it. The above provisions are for informational purposes only and do not constitute the Service Provider’s consent to participate in out-of-court procedures for handling complaints and pursuing claims (dispute resolution).
8. The Terms and Conditions may be amended for important reasons, including:
   1. the need to adapt the provisions of the Terms and Conditions to legal regulations that directly affect the provision of services and the conduct of sales by the Store;
   2. a change in the technical conditions for the provision of electronic services by the Website;
   3. the introduction of new services, or the expansion or modification of the Website’s functionalities;
   4. a change in the terms or process of concluding a sales agreement through the Website;
   5. improving customer service and preventing abuse;
   6. a change in the Store’s details, in particular names, identification numbers, email addresses, or links and data included in the Terms and Conditions;
   7. the need to correct errors, typographical mistakes, or ambiguities in the content of the Terms and Conditions.
9. The amended Terms and Conditions are made available on the Website under the "Online Store Terms and Conditions" section and are accessible in electronic form and free to download in PDF format.
10. The Service Provider shall inform Customers of any changes to the Terms and Conditions by means of a notice on the Website and by sending notifications to the email addresses provided in their accounts (with the amended Terms and Conditions attached in PDF format).
11. The amended Terms and Conditions shall enter into force no earlier than seven days from the date the Customer is notified of the change.

Changes to the Terms and Conditions do not affect orders placed before the amendment.