{"id":12426,"date":"2025-05-30T12:34:07","date_gmt":"2025-05-30T12:34:07","guid":{"rendered":"https:\/\/gpph-group.com\/?page_id=12426"},"modified":"2025-06-12T08:08:26","modified_gmt":"2025-06-12T08:08:26","slug":"reklamacie-a-vratenie","status":"publish","type":"page","link":"https:\/\/gpph-group.com\/sk\/reklamacie-a-vratenie\/","title":{"rendered":"Reklam\u00e1cie a vr\u00e1tenie tovaru"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"12426\" class=\"elementor elementor-12426\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8dd71d6 e-flex e-con-boxed e-con e-parent\" data-id=\"8dd71d6\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d5fc266 elementor-widget elementor-widget-woocommerce-breadcrumb\" data-id=\"d5fc266\" data-element_type=\"widget\" data-widget_type=\"woocommerce-breadcrumb.default\">\n\t\t\t\t\t<nav class=\"woocommerce-breadcrumb\" aria-label=\"Breadcrumb\" data-no-translation=\"\" data-trp-gettext=\"\">Domov<\/nav>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5101ba44 e-flex e-con-boxed e-con e-parent\" data-id=\"5101ba44\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-53480f7c elementor-widget elementor-widget-text-editor\" data-id=\"53480f7c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2>I. Reklam\u00e1cie na tovar<\/h2>\n<ol>\n<li>Reklam\u00e1ciu m\u00f4\u017ee poda\u0165 ka\u017ed\u00fd z\u00e1kazn\u00edk, ktor\u00e9ho objedn\u00e1vka bola vykonan\u00e1 v rozpore s objedn\u00e1vkou alebo ktor\u00fd obdr\u017eal chybn\u00fd tovar.<\/li>\n<li>Reklam\u00e1cie je potrebn\u00e9 pod\u00e1va\u0165 elektronicky na e-mailov\u00fa adresu: kontakt@gpph.pl\n, s predmetom spr\u00e1vy: Reklam\u00e1cia.<\/li>\n<li>Ka\u017ed\u00e1 reklam\u00e1cia by mala obsahova\u0165 presn\u00fd opis nezrovnalosti a fotografiu chybn\u00e9ho produktu.<\/li>\n<li>Ka\u017ed\u00e1 reklam\u00e1cia podan\u00e1 z\u00e1kazn\u00edkom a sp\u013a\u0148aj\u00faca vy\u0161\u0161ie uveden\u00e9 podmienky bude posudzovan\u00e1 individu\u00e1lne.<\/li>\n<li>GPPH S.C. K. Rze\u017anik, W. Piechota nesie zodpovednos\u0165 z titulu poskytnutej z\u00e1ruky kvality, av\u0161ak nenesie zodpovednos\u0165 z titulu zodpovednosti za vady (r\u0119kojmia).<\/li>\n<\/ol>\n<h2>II. Lehoty na podanie reklam\u00e1cie objedn\u00e1vate\u013eom<\/h2>\n<ol>\n<li>Spotrebitelia s\u00fa povinn\u00ed skontrolova\u0165 zhodu tovaru s objedn\u00e1vkou z h\u013eadiska kvality a mno\u017estva do 7 dn\u00ed od d\u00e1tumu prevzatia tovaru. Za de\u0148 prevzatia tovaru sa pova\u017euje de\u0148 jeho doru\u010denia kuri\u00e9rom alebo in\u00fdm zvolen\u00fdm po\u0161tov\u00fdm oper\u00e1torom do s\u00eddla objedn\u00e1vate\u013ea uveden\u00e9ho v objedn\u00e1vke. Reklam\u00e1cia podan\u00e1 po uplynut\u00ed 7-d\u0148ovej lehoty, po\u010d\u00edtanej od d\u00e1tumu prevzatia tovaru, nebude akceptovan\u00e1.<\/li>\n<li>Reklam\u00e1cie sa prij\u00edmaj\u00fa v pracovn\u00fdch d\u0148och od 9:00 do 16:00.<\/li>\n<li>Rozhodnutie o prijat\u00ed alebo zamietnut\u00ed reklam\u00e1cie bude prijat\u00e9 do 14 pracovn\u00fdch dn\u00ed, po\u010d\u00edtan\u00fdch od prv\u00e9ho pracovn\u00e9ho d\u0148a nasleduj\u00faceho po dni doru\u010denia reklam\u00e1cie.<\/li>\n<\/ol>\n<h2>III. Pr\u00e1vo spotrebite\u013ea odst\u00fapi\u0165 od zmluvy<\/h2>\n<ol>\n<li>K uzatvoreniu zmluvy doch\u00e1dza zaplaten\u00edm fakt\u00fary. V pr\u00edpade, \u017ee spotrebite\u013e vykon\u00e1 platbu, d\u00e1tum tejto oper\u00e1cie sa pova\u017euje za de\u0148 uzavretia zmluvy so spolo\u010dnos\u0165ou GPPH S.C. K. Rze\u017anik, W. Piechota.<\/li>\n<li>Spotrebite\u013e s\u00fahlas\u00ed s doru\u010den\u00edm potvrdenia o uzavret\u00ed zmluvy prostredn\u00edctvom e-mailu uveden\u00e9ho v objedn\u00e1vkovom formul\u00e1ri.<\/li>\n<li>Spotrebite\u013e, ktor\u00fd uzavrel zmluvu na dia\u013eku alebo mimo prev\u00e1dzkov\u00fdch priestorov, m\u00f4\u017ee od nej odst\u00fapi\u0165 do 14 dn\u00ed bez uvedenia d\u00f4vodu a bez n\u00e1kladov, s t\u00fdmito v\u00fdnimkami: ak si spotrebite\u013e vybral in\u00fd sp\u00f4sob doru\u010denia tovaru ako najlacnej\u0161\u00ed be\u017en\u00fd sp\u00f4sob, GPPH S.C. K. Rze\u017anik, W. Piechota nie je povinn\u00e1 vr\u00e1ti\u0165 spotrebite\u013eovi n\u00edm zn\u00e1\u0161an\u00e9 dodato\u010dn\u00e9 n\u00e1klady. Spotrebite\u013e zn\u00e1\u0161a iba priame n\u00e1klady na vr\u00e1tenie tovaru, pokia\u013e GPPH S.C. nes\u00fahlasila s ich uhraden\u00edm alebo spotrebite\u013ea o t\u00fdchto n\u00e1kladoch neinformovala.<\/li>\n<li>Pr\u00e1vo odst\u00fapi\u0165 od zmluvy neplat\u00ed v pr\u00edpadoch:\n<ol>\n<li>poskytovania slu\u017eieb, ak spolo\u010dnos\u0165 GPPH S.C. K. Rze\u017anik, W. Piechota vykonala slu\u017ebu v plnom rozsahu so s\u00fahlasom spotrebite\u013ea, ktor\u00fd bol vopred informovan\u00fd, \u017ee po vykonan\u00ed slu\u017eby strat\u00ed pr\u00e1vo na odst\u00fapenie od zmluvy;<\/li>\n<li>ak je predmetom plnenia tovar neprefabrikovan\u00fd, vyroben\u00fd pod\u013ea \u0161pecifik\u00e1cie spotrebite\u013ea alebo sl\u00fa\u017eiaci na uspokojenie jeho individu\u00e1lnych potrieb (napr. vyroben\u00fd pod\u013ea projektu spotrebite\u013ea).<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<h2>IV. Vr\u00e1tenie tovaru<\/h2>\n<ol>\n<li>Vr\u00e1tenie sa vz\u0165ahuje v\u00fdlu\u010dne na hotov\u00e9 produkty dostupn\u00e9 v na\u0161om e-shope.<\/li>\n<li>\u017diados\u0165 o vr\u00e1tenie objedn\u00e1vky je potrebn\u00e9 poda\u0165 elektronicky na e-mail: kontakt@gpph.pl\n, s predmetom spr\u00e1vy: Vr\u00e1tenie.<\/li>\n<li>Po odoslan\u00ed e-mailu o vr\u00e1ten\u00ed m\u00e1 spotrebite\u013e povinnos\u0165 zasla\u0165 tovar sp\u00e4\u0165 spolo\u010dnosti GPPH S.C. bezodkladne, najnesk\u00f4r v\u0161ak do 14 dn\u00ed od odst\u00fapenia od zmluvy.<\/li>\n<li>N\u00e1klady na vr\u00e1tenie tovaru zn\u00e1\u0161a spotrebite\u013e (\u010dl. 34 ods. 2 z\u00e1kona o pr\u00e1vach spotrebite\u013ea).<\/li>\n<li>Spolo\u010dnos\u0165 GPPH S.C. vr\u00e1ti spotrebite\u013eovi platby do 14 dn\u00ed od prijatia vr\u00e1ten\u00e9ho tovaru.<\/li>\n<li>Platby sa vracaj\u00fa rovnak\u00fdm sp\u00f4sobom, ak\u00fdm boli uskuto\u010dnen\u00e9, pokia\u013e spotrebite\u013e v\u00fdslovne nes\u00fahlasil s inou formou bez \u010fal\u0161\u00edch n\u00e1kladov.<\/li>\n<\/ol>\n<h2>V. Reklam\u00e1cie na po\u0161koden\u00fa z\u00e1sielku<\/h2>\n<ol>\n<li>Podmienkou reklam\u00e1cie je protokol o prevzat\u00ed od dopravcu s presn\u00fdm opisom po\u0161kodenia alebo ch\u00fdb a \u010ditate\u013en\u00fdm podpisom dopravcu.<\/li>\n<li>Po\u0161kodenie z\u00e1sielky je potrebn\u00e9 nahl\u00e1si\u0165 e-mailom do 5 dn\u00ed od prevzatia z\u00e1sielky na adresu: kontakt@gpph.pl\n, s predmetom spr\u00e1vy: Reklam\u00e1cia doru\u010denia.<\/li>\n<li>V pr\u00edpade po\u0161kodenia z\u00e1sielky je pr\u00edjemca povinn\u00fd ponecha\u0165 ju k dispoz\u00edcii spolo\u010dnosti GPPH S.C. a\u017e do ukon\u010denia reklama\u010dn\u00e9ho konania.<\/li>\n<li>Reklam\u00e1cie podan\u00e9 po uplynut\u00ed 5 dn\u00ed od prevzatia z\u00e1sielky, ako aj reklam\u00e1cie po\u0161kodenia z\u00e1sielky, ak bola prijat\u00e1 bez v\u00fdhrad, nebud\u00fa uznan\u00e9.<\/li>\n<\/ol>\n<h2>VI. Reklam\u00e1cia term\u00ednu dodania<\/h2>\n<ol>\n<li>Pr\u00edjemca z\u00e1sielky, ktor\u00fd dostal z\u00e1sielku po stanovenom term\u00edne, mus\u00ed t\u00fato skuto\u010dnos\u0165 zaznamena\u0165 do dodacieho listu v pr\u00edtomnosti kuri\u00e9ra. Vy\u017eaduje sa uvedenie d\u00e1tumu a hodiny doru\u010denia a d\u00f4vodu oneskorenia (uveden\u00e9ho kuri\u00e9rom). V pr\u00edpade zdokumentovan\u00e9ho odmietnutia prevzatia z\u00e1sielky zo strany pr\u00edjemcu sa z\u00e1sielka vracia na s\u00eddlo spolo\u010dnosti GPPH S.C. na n\u00e1klady pr\u00edjemcu.<\/li>\n<\/ol>\n<h2>VII. Spolo\u010dnos\u0165 GPPH S.C. K. Rze\u017anik, W. Piechota nenesie zodpovednos\u0165 za:<\/h2>\n<ol>\n<li>ome\u0161kania v doru\u010den\u00ed produktov extern\u00fdmi kuri\u00e9rmi;<\/li>\n<li>ome\u0161kania vo v\u00fdrobe sp\u00f4soben\u00e9 vonkaj\u0161\u00edmi faktormi nez\u00e1visl\u00fdmi od GPPH S.C., v\u00fdpadkami elektrickej energie, oneskoren\u00fdmi dod\u00e1vkami materi\u00e1lov;<\/li>\n<li>ome\u0161kania sp\u00f4soben\u00e9 oneskoren\u00fdm dodan\u00edm spr\u00e1vnych \u00fadajov zo strany klienta;<\/li>\n<li>term\u00ednovos\u0165 prevodov medzi bankou klienta a na\u0161ou bankou.<\/li>\n<li>Spolo\u010dnos\u0165 GPPH S.C. K. Rze\u017anik, W. Piechota nenesie zodpovednos\u0165 za term\u00ednovos\u0165 kuri\u00e9rskych z\u00e1sielok. Reklam\u00e1cie t\u00fdkaj\u00face sa kvality kuri\u00e9rskych z\u00e1sielok bud\u00fa posudzovan\u00e9 iba po predlo\u017een\u00ed dokumentov o \u0161kode (pozri bod III).<\/li>\n<\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>I. Reklamacje na towar Reklamacj\u0119 mo\u017ce z\u0142o\u017cy\u0107 ka\u017cdy klient, kt\u00f3rego zlecenie wykonano niezgodnie z zam\u00f3wieniem lub otrzyma\u0142 wadliwy towar. Reklamacje nale\u017cy sk\u0142ada\u0107 drog\u0105 elektroniczn\u0105 na adres e-mail: kontakt@gpph.pl, z tytu\u0142em wiadomo\u015bci: Reklamacja. Ka\u017cda reklamacja powinna zawiera\u0107 dok\u0142adny opis niezgodno\u015bci oraz zdj\u0119cie wadliwego produktu. Ka\u017cda reklamacja zg\u0142oszona przez klienta i spe\u0142niaj\u0105ca powy\u017csze warunki b\u0119dzie rozpatrywana indywidualnie. [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-12426","page","type-page","status-publish","hentry"],"acf":[],"rankMath":{"parentDomain":"gpph-group.com","noFollowDomains":[],"noFollowExcludeDomains":[],"noFollowExternalLinks":true,"featuredImageNotice":"The featured image should be at least 200 by 200 pixels to be picked up by Facebook and other social media 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