{"id":12426,"date":"2025-05-30T12:34:07","date_gmt":"2025-05-30T12:34:07","guid":{"rendered":"https:\/\/gpph-group.com\/?page_id=12426"},"modified":"2025-06-12T08:08:26","modified_gmt":"2025-06-12T08:08:26","slug":"reclamatii-si-retururi","status":"publish","type":"page","link":"https:\/\/gpph-group.com\/ro\/reclamatii-si-retururi\/","title":{"rendered":"Reclama\u021bii \u0219i return\u0103ri"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"12426\" class=\"elementor elementor-12426\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8dd71d6 e-flex e-con-boxed e-con e-parent\" data-id=\"8dd71d6\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d5fc266 elementor-widget elementor-widget-woocommerce-breadcrumb\" data-id=\"d5fc266\" data-element_type=\"widget\" data-widget_type=\"woocommerce-breadcrumb.default\">\n\t\t\t\t\t<nav class=\"woocommerce-breadcrumb\" aria-label=\"Breadcrumb\" data-no-translation=\"\" data-trp-gettext=\"\">Prima pagin\u0103<\/nav>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5101ba44 e-flex e-con-boxed e-con e-parent\" data-id=\"5101ba44\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-53480f7c elementor-widget elementor-widget-text-editor\" data-id=\"53480f7c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2>I. Reclama\u021bii privind marfa<\/h2>\n<ol>\n<li>O reclama\u021bie poate fi depus\u0103 de orice Client al c\u0103rui ordin a fost executat neconform comenzii sau care a primit marf\u0103 defectuoas\u0103.<\/li>\n<li>Reclama\u021biile trebuie depuse pe cale electronic\u0103 la adresa de e-mail: contact@gpph.pl\n, cu titlul mesajului: Reclama\u021bie.<\/li>\n<li>Fiecare reclama\u021bie trebuie s\u0103 con\u021bin\u0103 o descriere detaliat\u0103 a neconformit\u0103\u021bii \u0219i o fotografie a produsului defect.<\/li>\n<li>Fiecare reclama\u021bie depus\u0103 de Client \u0219i care \u00eendepline\u0219te condi\u021biile de mai sus va fi analizat\u0103 individual.<\/li>\n<li>GPPH S.C. K. Rze\u017anik, W. Piechota r\u0103spunde \u00een temeiul garan\u021biei de calitate acordate, \u00eens\u0103 nu r\u0103spunde \u00een temeiul r\u0103spunderii pentru vicii ascunse.<\/li>\n<\/ol>\n<h2>II. Termene de depunere a reclama\u021biilor de c\u0103tre comanditar<\/h2>\n<ol>\n<li>Consumatorii sunt obliga\u021bi s\u0103 verifice conformitatea m\u0103rfii cu comanda sub aspectul calit\u0103\u021bii \u0219i cantit\u0103\u021bii \u00een termen de p\u00e2n\u0103 la 7 zile de la data primirii m\u0103rfii. Ziua primirii m\u0103rfii este considerat\u0103 ziua livr\u0103rii acesteia de c\u0103tre curier sau de c\u0103tre un alt operator po\u0219tal ales de p\u0103r\u021bi la sediul comanditarului indicat \u00een con\u021binutul comenzii. Reclama\u021biile depuse dup\u0103 expirarea termenului de 7 zile, calculat de la data primirii m\u0103rfii, nu vor fi luate \u00een considerare.<\/li>\n<li>Sesiz\u0103rile de reclama\u021bii sunt acceptate \u00een zilele lucr\u0103toare, \u00eentre orele 9:00 \u2013 16:00.<\/li>\n<li>Decizia de acceptare sau respingere a reclama\u021biei va fi luat\u0103 \u00een termen de 14 zile lucr\u0103toare, calculate \u00eencep\u00e2nd cu prima zi lucr\u0103toare urm\u0103toare datei depunerii reclama\u021biei.<\/li>\n<\/ol>\n<h2>III. Dreptul consumatorului de a se retrage din contract<\/h2>\n<ol>\n<li>Contractul se consider\u0103 \u00eencheiat prin plata facturii. \u00cen cazul \u00een care consumatorul efectueaz\u0103 plata, data acestei opera\u021biuni este considerat\u0103 ziua \u00eencheierii contractului cu compania GPPH S.C. K. Rze\u017anik, W. Piechota.<\/li>\n<li>Consumatorul \u00ee\u0219i d\u0103 acordul ca confirmarea \u00eencheierii contractului s\u0103 \u00eei fie transmis\u0103 prin trimiterea informa\u021biilor la adresa de e-mail indicat\u0103 \u00een formularul de comand\u0103.<\/li>\n<li>Consumatorul care a \u00eencheiat un contract la distan\u021b\u0103 sau \u00een afara sediului comerciantului se poate retrage din acesta \u00een termen de 14 zile, f\u0103r\u0103 a oferi un motiv \u0219i f\u0103r\u0103 a suporta costuri, cu urm\u0103toarele excep\u021bii \u00een ceea ce prive\u0219te suportarea costurilor: dac\u0103 consumatorul a ales un mod de livrare diferit de cel mai ieftin mod obi\u0219nuit de livrare oferit de GPPH S.C. K. Rze\u017anik, W. Piechota, societatea nu este obligat\u0103 s\u0103 ramburseze consumatorului costurile suplimentare suportate de acesta. Consumatorul suport\u0103 doar costurile directe de returnare a bunurilor, cu excep\u021bia cazului \u00een care GPPH S.C. K. Rze\u017anik, W. Piechota a fost de acord s\u0103 le suporte sau nu a informat consumatorul despre obliga\u021bia de a suporta aceste costuri.<\/li>\n<li>Dreptul de retragere dintr-un contract \u00eencheiat \u00een afara sediului comerciantului sau la distan\u021b\u0103 nu se aplic\u0103 consumatorului \u00een ceea ce prive\u0219te contractele:\n<ol>\n<li>privind prestarea de servicii, \u00een cazul \u00een care compania GPPH S.C. K. Rze\u017anik, W. Piechota a executat integral serviciul cu acordul expres al consumatorului, care a fost informat \u00eenainte de \u00eenceperea prest\u0103rii c\u0103, odat\u0103 cu \u00eendeplinirea serviciului, \u00ee\u0219i va pierde dreptul de retragere din contract;<\/li>\n<li>\u00een care obiectul presta\u021biei este un bun neprefabricat, produs conform specifica\u021biilor consumatorului sau destinat satisfacerii nevoilor sale individualizate. Prin specifica\u021biile consumatorului se \u00een\u021belege fabricarea bunului conform proiectului consumatorului, inclusiv cu o caracteristic\u0103 a produsului preg\u0103tit\u0103 individual pentru acel consumator, la alegerea sa.<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<h2>IV. Returnarea m\u0103rfii<\/h2>\n<ol>\n<li>Sunt supuse returului exclusiv produsele finite, disponibile \u00een magazinul nostru online.<\/li>\n<li>Returul comenzii trebuie solicitat pe cale electronic\u0103 la adresa de e-mail: contact@gpph.pl\n, cu titlul mesajului: Retur.<\/li>\n<li>Dup\u0103 transmiterea prin e-mail a informa\u021biei privind returul, Consumatorul are obliga\u021bia de a expedia companiei GPPH S.C. K. Rze\u017anik, W. Piechota marfa f\u0103r\u0103 \u00eent\u00e2rziere, \u00een termen de cel mult 14 zile, calculate de la data retragerii din contract.<\/li>\n<li>Costurile de returnare a m\u0103rfii sunt suportate de Consumator (art. 34 alin. 2 din Legea privind drepturile consumatorului).<\/li>\n<li>Compania GPPH S.C. K. Rze\u017anik, W. Piechota ramburseaz\u0103 Consumatorului pl\u0103\u021bile efectuate de acesta, \u00een termen de 14 zile de la data primirii m\u0103rfii returnate.<\/li>\n<li>Compania GPPH S.C. K. Rze\u017anik, W. Piechota efectueaz\u0103 rambursarea pl\u0103\u021bilor utiliz\u00e2nd aceea\u0219i metod\u0103 de plat\u0103 folosit\u0103 de Consumator, cu excep\u021bia cazului \u00een care Consumatorul \u0219i-a dat acordul expres pentru o alt\u0103 modalitate de rambursare, care nu implic\u0103 pentru acesta niciun cost.<\/li>\n<\/ol>\n<h2>V. Reclama\u021bii privind coletul deteriorat<\/h2>\n<ol>\n<li>Condi\u021bia pentru depunerea reclama\u021biei este de\u021binerea unui proces-verbal de primire \u00eentocmit de transportator, care s\u0103 con\u021bin\u0103 o descriere detaliat\u0103 a deterior\u0103rilor sau lipsurilor \u0219i semn\u0103tura lizibil\u0103 a transportatorului.<\/li>\n<li>Deteriorarea coletului trebuie raportat\u0103 prin e-mail \u00een termen de 5 zile de la data primirii coletului, la adresa de e-mail: contact@gpph.pl\n, cu titlul mesajului: Reclama\u021bie de livrare.<\/li>\n<li>\u00cen cazul deterior\u0103rii coletului, Destinatarul este obligat s\u0103 \u00eel lase la dispozi\u021bia companiei GPPH S.C. K. Rze\u017anik, W. Piechota p\u00e2n\u0103 la finalizarea procedurii de reclama\u021bie.<\/li>\n<li>Reclama\u021biile depuse dup\u0103 expirarea termenului de 5 zile de la data primirii coletului, precum \u0219i reclama\u021biile privind deteriorarea coletului, \u00een cazul \u00een care acesta a fost acceptat f\u0103r\u0103 obiec\u021bii, nu vor fi luate \u00een considerare.<\/li>\n<\/ol>\n<h2>VI. Reclama\u021bia privind termenul de livrare<\/h2>\n<ol>\n<li>Destinatarul coletului, care a primit coletul dup\u0103 termenul stabilit, trebuie s\u0103 men\u021bioneze acest fapt pe scrisoarea de transport \u00een prezen\u021ba reprezentantului firmei de curierat. Este necesar\u0103 indicarea datei \u0219i orei livr\u0103rii, precum \u0219i a motivului \u00eent\u00e2rzierii livr\u0103rii coletului (furnizat de reprezentantul firmei de curierat). \u00cen cazul refuzului documentat de primire a coletului de c\u0103tre Destinatar, coletul este returnat la sediul companiei GPPH S.C. K. Rze\u017anik, W. Piechota pe cheltuiala Destinatarului.<\/li>\n<\/ol>\n<h2>VII. Compania GPPH S.C. K. Rze\u017anik, W. Piechota nu \u00ee\u0219i asum\u0103 responsabilitatea pentru:<\/h2>\n<ol>\n<li>\u00cent\u00e2rzierile \u00een livrarea produselor de c\u0103tre curierii externi;<\/li>\n<li>\u00cent\u00e2rzierile \u00een produc\u021bie ap\u0103rute ca urmare a factorilor externi independen\u021bi de compania GPPH S.C. K. Rze\u017anik, W. Piechota, \u00eentreruperilor \u00een furnizarea energiei electrice, \u00eent\u00e2rzierilor \u00een livrarea materialelor destinate produc\u021biei de bunuri;<\/li>\n<li>\u00cent\u00e2rzierile \u00een termenul de execu\u021bie rezultate din momentul furniz\u0103rii datelor corecte de c\u0103tre Client.<\/li>\n<li>Pentru respectarea termenelor de transfer al fondurilor \u00eentre banca Clientului \u0219i banca noastr\u0103.<\/li>\n<li>Compania GPPH S.C. K. Rze\u017anik, W. Piechota nu \u00ee\u0219i asum\u0103 responsabilitatea pentru punctualitatea livr\u0103rilor de curierat. Reclama\u021biile privind calitatea livr\u0103rilor de curierat vor fi analizate exclusiv pe baza prezent\u0103rii documentelor referitoare la daun\u0103 (vezi pct. III).<\/li>\n<\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>I. Reklamacje na towar Reklamacj\u0119 mo\u017ce z\u0142o\u017cy\u0107 ka\u017cdy klient, kt\u00f3rego zlecenie wykonano niezgodnie z zam\u00f3wieniem lub otrzyma\u0142 wadliwy towar. Reklamacje nale\u017cy sk\u0142ada\u0107 drog\u0105 elektroniczn\u0105 na adres e-mail: kontakt@gpph.pl, z tytu\u0142em wiadomo\u015bci: Reklamacja. Ka\u017cda reklamacja powinna zawiera\u0107 dok\u0142adny opis niezgodno\u015bci oraz zdj\u0119cie wadliwego produktu. Ka\u017cda reklamacja zg\u0142oszona przez klienta i spe\u0142niaj\u0105ca powy\u017csze warunki b\u0119dzie rozpatrywana indywidualnie. [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-12426","page","type-page","status-publish","hentry"],"acf":[],"rankMath":{"parentDomain":"gpph-group.com","noFollowDomains":[],"noFollowExcludeDomains":[],"noFollowExternalLinks":true,"featuredImageNotice":"Imaginea reprezentativ\u0103 ar trebui s\u0103 fie de cel pu\u021bin 200 x 200 pixeli pentru a fi preluat\u0103 de Facebook \u0219i de alte re\u021bele de 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