{"id":12426,"date":"2025-05-30T12:34:07","date_gmt":"2025-05-30T12:34:07","guid":{"rendered":"https:\/\/gpph-group.com\/?page_id=12426"},"modified":"2025-06-12T08:08:26","modified_gmt":"2025-06-12T08:08:26","slug":"reklamacje-i-zwroty","status":"publish","type":"page","link":"https:\/\/gpph-group.com\/lt\/reklamacje-i-zwroty\/","title":{"rendered":"Pretenzijos ir gr\u0105\u017einimai"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"12426\" class=\"elementor elementor-12426\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8dd71d6 e-flex e-con-boxed e-con e-parent\" data-id=\"8dd71d6\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d5fc266 elementor-widget elementor-widget-woocommerce-breadcrumb\" data-id=\"d5fc266\" data-element_type=\"widget\" data-widget_type=\"woocommerce-breadcrumb.default\">\n\t\t\t\t\t<nav class=\"woocommerce-breadcrumb\" aria-label=\"Breadcrumb\" data-no-translation=\"\" data-trp-gettext=\"\">Prad\u017eia<\/nav>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5101ba44 e-flex e-con-boxed e-con e-parent\" data-id=\"5101ba44\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-53480f7c elementor-widget elementor-widget-text-editor\" data-id=\"53480f7c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2>I. Reklamacje na towar<\/h2>\n<ol>\n<li>Reklamacj\u0119 mo\u017ce z\u0142o\u017cy\u0107 ka\u017cdy klient, kt\u00f3rego zlecenie wykonano niezgodnie z zam\u00f3wieniem lub otrzyma\u0142 wadliwy towar.<\/li>\n<li>Reklamacje nale\u017cy sk\u0142ada\u0107 drog\u0105 elektroniczn\u0105 na adres e-mail: kontakt@gpph.pl, z tytu\u0142em wiadomo\u015bci: Reklamacja.<\/li>\n<li>Ka\u017cda reklamacja powinna zawiera\u0107 dok\u0142adny opis niezgodno\u015bci oraz zdj\u0119cie wadliwego produktu.<\/li>\n<li>Ka\u017cda reklamacja zg\u0142oszona przez klienta i spe\u0142niaj\u0105ca powy\u017csze warunki b\u0119dzie rozpatrywana indywidualnie.<\/li>\n<li>GPPH S.C. K. Rze\u017anik, W. Piechota ponosi odpowiedzialno\u015b\u0107 z tytu\u0142u udzielonej gwarancji jako\u015bci, natomiast nie ponosi odpowiedzialno\u015bci z tytu\u0142u r\u0119kojmi.<\/li>\n<\/ol>\n<h2>II. Terminy zg\u0142aszania reklamacji przez zamawiaj\u0105cego<\/h2>\n<ol>\n<li>Konsumenci zobowi\u0105zani s\u0105 do sprawdzenia zgodno\u015bci towaru z zam\u00f3wieniem pod wzgl\u0119dem jego jako\u015bci i ilo\u015bci w terminie do 7 dni od daty odbioru towaru. Za dzie\u0144 odbioru towaru traktuje si\u0119 dzie\u0144 jego dostawy przez kuriera lub innego wybranego przez strony operatora pocztowego do siedziby zamawiaj\u0105cego towar wskazanej w tre\u015bci zam\u00f3wienia. Reklamacja zg\u0142oszona po up\u0142ywie 7 dniowego terminu, liczonego od daty odbioru towaru, nie b\u0119dzie uwzgl\u0119dniana.<\/li>\n<li>Zg\u0142oszenia reklamacji przyjmowane s\u0105 w dni robocze w godz. 9.00 \u2013 16:00.<\/li>\n<li>Decyzja o przyj\u0119ciu b\u0105d\u017a odrzuceniu reklamacji podejmowana b\u0119dzie w terminie 14 dni roboczych, liczonych od pierwszego roboczego dnia nast\u0119pnego po dniu wp\u0142yni\u0119cia reklamacji.<\/li>\n<\/ol>\n<h2>III. Prawo odst\u0105pienia od umowy przez konsumenta<\/h2>\n<ol>\n<li>Do zawarcia umowy dochodzi poprzez zap\u0142at\u0119 faktury. W przypadku, gdy konsument dokona czynno\u015b\u0107 zap\u0142aty, w\u00f3wczas dat\u0119 tej czynno\u015bci traktuje si\u0119 jako dzie\u0144 zawarcia umowy z firm\u0105 GPPH S.C. K. Rze\u017anik, W. Piechota.<\/li>\n<li>Konsument wyra\u017ca zgod\u0119 na przekazanie mu potwierdzenia zawarcia umowy poprzez przes\u0142anie informacji na adres e-mail podany w formularzu zam\u00f3wienia.<\/li>\n<li>Konsument, kt\u00f3ry zawar\u0142 umow\u0119 na odleg\u0142o\u015b\u0107 lub poza lokalem przedsi\u0119biorstwa, mo\u017ce w terminie 14 dni odst\u0105pi\u0107 od niej bez podawania przyczyny i bez ponoszenia koszt\u00f3w, z nast\u0119puj\u0105cymi wyj\u0105tkami w zakresie ponoszenia koszt\u00f3w: je\u017celi konsument wybra\u0142 spos\u00f3b dostarczenia rzeczy inny ni\u017c najta\u0144szy zwyk\u0142y spos\u00f3b dostarczenia GPPH S.C. K. Rze\u017anik, W. Piechota nie jest zobowi\u0105zany do zwrotu konsumentowi poniesionych przez niego dodatkowych koszt\u00f3w. Konsument ponosi tylko bezpo\u015brednie koszty zwrotu rzeczy, chyba \u017ce GPPH S.C. K. Rze\u017anik, W. Piechota zgodzi\u0142 si\u0119 je ponie\u015b\u0107 lub nie poinformowa\u0142 konsumenta o konieczno\u015bci poniesienia tych koszt\u00f3w.<\/li>\n<li>Prawo odst\u0105pienia od umowy zawartej poza lokalem przedsi\u0119biorstwa lub na odleg\u0142o\u015b\u0107 nie przys\u0142uguje konsumentowi w odniesieniu do um\u00f3w:\n<ol>\n<li>o \u015bwiadczenie us\u0142ug, je\u017celi firma GPPH S.C. K. Rze\u017anik, W. Piechota wykona\u0142a w pe\u0142ni us\u0142ug\u0119 za wyra\u017an\u0105 zgod\u0105 konsumenta, kt\u00f3ry zosta\u0142 poinformowany przed rozpocz\u0119ciem \u015bwiadczenia, \u017ce po spe\u0142nieniu \u015bwiadczenia utraci prawo odst\u0105pienia od umowy;<\/li>\n<li>w kt\u00f3rej przedmiotem \u015bwiadczenia jest rzecz nieprefabrykowana, wyprodukowana wed\u0142ug specyfikacji konsumenta lub s\u0142u\u017c\u0105ca zaspokojeniu jego zindywidualizowanych potrzeb. Przez specyfikacj\u0119 konsumenta rozumie si\u0119 wyprodukowanie rzeczy zgodnie z projektem konsumenta, w tym przygotowan\u0105 wed\u0142ug jego wyboru inn\u0105 indywidualnie przygotowan\u0105 dla tego konsumenta cech\u0105 produktu.<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<h2>IV.\u00a0 Zwrot towaru<\/h2>\n<ol>\n<li>Zwrotom podlegaj\u0105 wy\u0142\u0105cznie produkty gotowe, dost\u0119pne w naszym sklepie internetowym.<\/li>\n<li>Zwrotu zam\u00f3wienia nale\u017cy sk\u0142ada\u0107 drog\u0105 elektroniczn\u0105 na adres e-mail: kontakt@gpph.pl, z tytu\u0142em wiadomo\u015bci: Zwrot<\/li>\n<li>Po z\u0142o\u017ceniu mailowej informacji o zwrocie Konsument ma obowi\u0105zek przes\u0142ania do firmy GPPH S.C. K. Rze\u017anik, W. Piechota towaru niezw\u0142ocznie, w terminie nie d\u0142u\u017cszym ni\u017c 14 dni liczonym od dnia odst\u0105pienia od umowy.<\/li>\n<li>Koszty zwrotu towaru ponosi Konsument (art. 34 ust. 2 Ustawy o prawach konsumenta).<\/li>\n<li>Firma GPPH S.C. K. Rze\u017anik, W. Piechota zwraca konsumentowi dokonane przez niego p\u0142atno\u015bci, w terminie 14 dni od daty otrzymania odes\u0142anego towaru.<\/li>\n<li>Firma GPPH S.C. K. Rze\u017anik, W. Piechota dokonuje zwrotu p\u0142atno\u015bci przy u\u017cyciu takiego samego sposobu zap\u0142aty, jakiego u\u017cy\u0142 konsument, chyba \u017ce konsument wyra\u017anie zgodzi\u0142 si\u0119 na inny spos\u00f3b zwrotu, kt\u00f3ry nie wi\u0105\u017ce si\u0119 dla niego z \u017cadnymi kosztami.<\/li>\n<\/ol>\n<h2>V. Reklamacje na uszkodzon\u0105 przesy\u0142k\u0119<\/h2>\n<ol>\n<li>Warunkiem z\u0142o\u017cenia reklamacji jest posiadanie protoko\u0142u odbioru przewo\u017anika z dok\u0142adnym opisem uszkodzenia, czy brak\u00f3w oraz czytelnym podpisem przewo\u017anika.<\/li>\n<li>Uszkodzenie przesy\u0142ki nale\u017cy zg\u0142asza\u0107 mailowo w ci\u0105gu 5 dni od dnia przyj\u0119cia przesy\u0142ki, na adres e-mail: kontakt@gpph.pl, z tytu\u0142em wiadomo\u015bci: Reklamacja dostawy.<\/li>\n<li>W przypadku uszkodzenia przesy\u0142ki, Odbiorca zobowi\u0105zany jest do jej pozostawienia do dyspozycji firmy GPPH S.C. K. Rze\u017anik, W. Piechota do czasu zako\u0144czenia post\u0119powania reklamacyjnego.<\/li>\n<li>Reklamacje wniesiona po up\u0142ywie 5 dni od daty przyj\u0119cia przesy\u0142ki oraz reklamacje, dotycz\u0105ce uszkodzenia przesy\u0142ki, je\u017celi przesy\u0142ka ta zosta\u0142a przyj\u0119ta bez zastrze\u017ce\u0144, nie b\u0119d\u0105 uwzgl\u0119dniane.<\/li>\n<\/ol>\n<h2>VI. Reklamacja terminu dostawy<\/h2>\n<ol>\n<li>Odbiorca przesy\u0142ki, kt\u00f3ry otrzyma\u0142 przesy\u0142k\u0119 po ustalonym terminie musi zaznaczy\u0107 ten fakt na li\u015bcie przewozowym w obecno\u015bci przedstawiciela firmy kurierskiej. Wymagane jest podanie daty i godziny dor\u0119czenia oraz przyczyny op\u00f3\u017anienia dor\u0119czenia przesy\u0142ki (podana przez przedstawiciela firmy kurierskiej). W przypadku udokumentowanej odmowy przyj\u0119cia przesy\u0142ki przez Odbiorc\u0119 przesy\u0142ka jest zwracana do siedziby firmy GPPH S.C. K. Rze\u017anik, W. Piechota na koszt Odbiorcy.<\/li>\n<\/ol>\n<h2>VII. Firma GPPH S.C. K. Rze\u017anik, W. Piechota nie ponosi odpowiedzialno\u015bci za:<\/h2>\n<ol>\n<li>Op\u00f3\u017anienia w dostawie produkt\u00f3w przez kurier\u00f3w zewn\u0119trznych;<\/li>\n<li>Op\u00f3\u017anienia w produkcji, kt\u00f3re powsta\u0142y na skutek czynnik\u00f3w zewn\u0119trznych niezale\u017cnych od firmy GPPH S.C. K. Rze\u017anik, W. Piechota, przerw w dostawie energii elektrycznej, op\u00f3\u017anie\u0144 w dostawie materia\u0142\u00f3w przeznaczonych do produkcji towaru;<\/li>\n<li>Op\u00f3\u017anienia w terminie realizacji wynikaj\u0105ce z terminu dostarczenia poprawnych danych przez klienta.<\/li>\n<li>Za terminowo\u015b\u0107 przekazywania \u015brodk\u00f3w pomi\u0119dzy bankiem klienta a naszym bankiem.<\/li>\n<li>Firma GPPH S.C. K. Rze\u017anik, W. Piechota nie ponosi odpowiedzialno\u015bci za terminowo\u015b\u0107 przesy\u0142ek kurierskich. Reklamacje dotycz\u0105ce jako\u015bci przesy\u0142ek kurierskich b\u0119d\u0105 rozpatrywane tylko i wy\u0142\u0105cznie po przedstawieniu dokument\u00f3w dotycz\u0105cych szkody (patrz pkt. III)<\/li>\n<\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>I. Reklamacje na towar Reklamacj\u0119 mo\u017ce z\u0142o\u017cy\u0107 ka\u017cdy klient, kt\u00f3rego zlecenie wykonano niezgodnie z zam\u00f3wieniem lub otrzyma\u0142 wadliwy towar. Reklamacje nale\u017cy sk\u0142ada\u0107 drog\u0105 elektroniczn\u0105 na adres e-mail: kontakt@gpph.pl, z tytu\u0142em wiadomo\u015bci: Reklamacja. Ka\u017cda reklamacja powinna zawiera\u0107 dok\u0142adny opis niezgodno\u015bci oraz zdj\u0119cie wadliwego produktu. Ka\u017cda reklamacja zg\u0142oszona przez klienta i spe\u0142niaj\u0105ca powy\u017csze warunki b\u0119dzie rozpatrywana indywidualnie. [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-12426","page","type-page","status-publish","hentry"],"acf":[],"rankMath":{"parentDomain":"gpph-group.com","noFollowDomains":[],"noFollowExcludeDomains":[],"noFollowExternalLinks":true,"featuredImageNotice":"The featured image should be at least 200 by 200 pixels to be picked up by Facebook and other social media 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