{"id":12426,"date":"2025-05-30T12:34:07","date_gmt":"2025-05-30T12:34:07","guid":{"rendered":"https:\/\/gpph-group.com\/?page_id=12426"},"modified":"2025-06-12T08:08:26","modified_gmt":"2025-06-12T08:08:26","slug":"reklamacje-i-zwroty","status":"publish","type":"page","link":"https:\/\/gpph-group.com\/hr\/reklamacje-i-zwroty\/","title":{"rendered":"Reklamacije i povrati"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"12426\" class=\"elementor elementor-12426\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8dd71d6 e-flex e-con-boxed e-con e-parent\" data-id=\"8dd71d6\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d5fc266 elementor-widget elementor-widget-woocommerce-breadcrumb\" data-id=\"d5fc266\" data-element_type=\"widget\" data-widget_type=\"woocommerce-breadcrumb.default\">\n\t\t\t\t\t<nav class=\"woocommerce-breadcrumb\" aria-label=\"Breadcrumb\" data-no-translation=\"\" data-trp-gettext=\"\">Po\u010detna<\/nav>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5101ba44 e-flex e-con-boxed e-con e-parent\" data-id=\"5101ba44\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-53480f7c elementor-widget elementor-widget-text-editor\" data-id=\"53480f7c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2>I. Reklamacije na robu<\/h2>\n<ol>\n<li>Reklamaciju mo\u017ee podnijeti svaki kupac \u010dija je narud\u017eba izvr\u0161ena protivno narud\u017ebi ili je primio neispravan proizvod.<\/li>\n<li>Reklamacije se podnose elektroni\u010dkim putem na e-mail adresu: kontakt@gpph.pl\n, s naslovom poruke: Reklamacija.<\/li>\n<li>Svaka reklamacija treba sadr\u017eavati to\u010dan opis neuskla\u0111enosti i fotografiju neispravnog proizvoda.<\/li>\n<li>Svaka reklamacija koju je podnio kupac i koja ispunjava gore navedene uvjete bit \u0107e razmatrana pojedina\u010dno.<\/li>\n<li>GPPH S.C. K. Rze\u017anik, W. Piechota odgovara na temelju dane garancije kvalitete, no ne odgovara na temelju materijalnih nedostataka (jamstvo\/r\u0119kojmia).<\/li>\n<\/ol>\n<h2>II. Rokovi za podno\u0161enje reklamacija od strane naru\u010ditelja<\/h2>\n<ol>\n<li>Potro\u0161a\u010di su obvezni provjeriti uskla\u0111enost robe s narud\u017ebom u pogledu njezine kvalitete i koli\u010dine u roku od 7 dana od datuma preuzimanja robe. Dan preuzimanja robe smatra se danom isporuke od strane kurira ili drugog po\u0161tanskog operatora odabranog od strane stranaka na adresu naru\u010ditelja navedenu u narud\u017ebi. Reklamacija podnesena nakon isteka roka od 7 dana od datuma preuzimanja robe ne\u0107e biti uzeta u obzir.<\/li>\n<li>Reklamacije se primaju radnim danima od 9:00 do 16:00.<\/li>\n<li>Odluka o prihva\u0107anju ili odbijanju reklamacije donosi se u roku od 14 radnih dana, ra\u010dunaju\u0107i od prvog radnog dana nakon dana zaprimanja reklamacije.<\/li>\n<\/ol>\n<h2>III. Pravo potro\u0161a\u010da na odustajanje od ugovora<\/h2>\n<ol>\n<li>Ugovor se sklapa pla\u0107anjem ra\u010duna. U slu\u010daju kada potro\u0161a\u010d izvr\u0161i pla\u0107anje, datum te radnje smatra se datumom sklapanja ugovora s tvrtkom GPPH S.C. K. Rze\u017anik, W. Piechota.<\/li>\n<li>Potro\u0161a\u010d pristaje na dostavu potvrde o sklapanju ugovora slanjem informacija na e-mail adresu navedenu u obrascu narud\u017ebe.<\/li>\n<li>Potro\u0161a\u010d koji je sklopio ugovor na daljinu ili izvan poslovnih prostorija mo\u017ee od njega odustati u roku od 14 dana bez navo\u0111enja razloga i bez tro\u0161kova, s iznimkama u vezi tro\u0161kova: ako je potro\u0161a\u010d odabrao na\u010din dostave razli\u010dit od najjeftinijeg uobi\u010dajenog na\u010dina dostave, GPPH S.C. K. Rze\u017anik, W. Piechota nije du\u017ean vratiti potro\u0161a\u010du dodatne tro\u0161kove koje je snosio. Potro\u0161a\u010d snosi samo izravne tro\u0161kove povrata stvari, osim ako GPPH nije pristao snositi ih ili nije obavijestio potro\u0161a\u010da o obvezi snositi te tro\u0161kove.<\/li>\n<li>Pravo na odustajanje od ugovora sklopljenog izvan poslovnih prostorija ili na daljinu ne pripada potro\u0161a\u010du u odnosu na ugovore:\n<ol>\n<li>o pru\u017eanju usluga, ako je tvrtka GPPH u cijelosti izvr\u0161ila uslugu uz izri\u010ditu suglasnost potro\u0161a\u010da, koji je prije po\u010detka usluge bio obavije\u0161ten da \u0107e po izvr\u0161enju usluge izgubiti pravo na odustajanje od ugovora;<\/li>\n<li>u kojima je predmet isporuke roba koja nije prefabricirana, proizvedena prema specifikaciji potro\u0161a\u010da ili slu\u017ei za zadovoljavanje njegovih individualnih potreba (npr. proizvod izra\u0111en prema projektu potro\u0161a\u010da ili s drugom prilago\u0111enom zna\u010dajkom).<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<h2>IV. Povrat robe<\/h2>\n<ol>\n<li>Povratu podlije\u017eu isklju\u010divo gotovi proizvodi dostupni u na\u0161oj internetskoj trgovini.<\/li>\n<li>Zahtjev za povrat podnosi se elektroni\u010dkim putem na e-mail adresu: kontakt@gpph.pl\n, s naslovom poruke: Povrat.<\/li>\n<li>Nakon slanja obavijesti o povratu putem e-maila, potro\u0161a\u010d je du\u017ean poslati robu tvrtki GPPH odmah, najkasnije u roku od 14 dana od dana odustajanja od ugovora.<\/li>\n<li>Tro\u0161kove povrata robe snosi potro\u0161a\u010d (\u010dl. 34. st. 2 Zakona o pravima potro\u0161a\u010da).<\/li>\n<li>Tvrtka GPPH vra\u0107a potro\u0161a\u010du izvr\u0161ena pla\u0107anja u roku od 14 dana od datuma primitka vra\u0107ene robe.<\/li>\n<li>Povrat se izvr\u0161ava na isti na\u010din pla\u0107anja koji je potro\u0161a\u010d koristio, osim ako je potro\u0161a\u010d izri\u010dito pristao na drugi na\u010din povrata koji ga ne optere\u0107uje dodatnim tro\u0161kovima.<\/li>\n<\/ol>\n<h2>V. Reklamacije o\u0161te\u0107ene po\u0161iljke<\/h2>\n<ol>\n<li>Uvjet za podno\u0161enje reklamacije je posjedovanje zapisnika prijevoznika s to\u010dnim opisom o\u0161te\u0107enja ili nedostataka te \u010ditljivim potpisom prijevoznika.<\/li>\n<li>O\u0161te\u0107enje po\u0161iljke potrebno je prijaviti e-mailom u roku od 5 dana od dana preuzimanja po\u0161iljke, na adresu: kontakt@gpph.pl\n, s naslovom: Reklamacija dostave.<\/li>\n<li>U slu\u010daju o\u0161te\u0107enja po\u0161iljke, primatelj je du\u017ean ostaviti je na raspolaganju tvrtki GPPH do zavr\u0161etka postupka reklamacije.<\/li>\n<li>Reklamacije podnesene nakon 5 dana od datuma preuzimanja po\u0161iljke, kao i reklamacije koje se odnose na po\u0161iljku primljenu bez zadr\u0161ke, ne\u0107e biti uzete u obzir.<\/li>\n<\/ol>\n<h2>VI. Reklamacija roka isporuke<\/h2>\n<ol>\n<li>Primatelj po\u0161iljke koji je primio po\u0161iljku nakon dogovorenog roka mora to nazna\u010diti na tovarnom listu u prisutnosti predstavnika kurirske slu\u017ebe. Potrebno je navesti datum i vrijeme dostave te razlog ka\u0161njenja (naveden od strane kurira). U slu\u010daju dokumentiranog odbijanja primitka po\u0161iljke od strane primatelja, po\u0161iljka se vra\u0107a u sjedi\u0161te GPPH na tro\u0161ak primatelja.<\/li>\n<\/ol>\n<h2>VII. Tvrtka GPPH S.C. K. Rze\u017anik, W. Piechota ne preuzima odgovornost za:<\/h2>\n<ol>\n<li>Ka\u0161njenja u isporuci proizvoda od strane vanjskih kurira;<\/li>\n<li>Ka\u0161njenja u proizvodnji nastala uslijed vanjskih \u010dimbenika neovisnih o GPPH, prekida opskrbe elektri\u010dnom energijom, ka\u0161njenja u isporuci materijala za proizvodnju;<\/li>\n<li>Ka\u0161njenja u realizaciji koja proizlaze iz roka dostave ispravnih podataka od strane kupca;<\/li>\n<li>Pravovremenost prijenosa sredstava izme\u0111u banke kupca i na\u0161e banke.<\/li>\n<li>Tvrtka GPPH ne preuzima odgovornost za pravovremenost kurirskih po\u0161iljaka. Reklamacije koje se odnose na kvalitetu kurirskih po\u0161iljaka razmatrat \u0107e se isklju\u010divo nakon predo\u010denja dokumentacije o \u0161teti (vidi to\u010dku III).<\/li>\n<\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>I. Reklamacje na towar Reklamacj\u0119 mo\u017ce z\u0142o\u017cy\u0107 ka\u017cdy klient, kt\u00f3rego zlecenie wykonano niezgodnie z zam\u00f3wieniem lub otrzyma\u0142 wadliwy towar. Reklamacje nale\u017cy sk\u0142ada\u0107 drog\u0105 elektroniczn\u0105 na adres e-mail: kontakt@gpph.pl, z tytu\u0142em wiadomo\u015bci: Reklamacja. Ka\u017cda reklamacja powinna zawiera\u0107 dok\u0142adny opis niezgodno\u015bci oraz zdj\u0119cie wadliwego produktu. Ka\u017cda reklamacja zg\u0142oszona przez klienta i spe\u0142niaj\u0105ca powy\u017csze warunki b\u0119dzie rozpatrywana indywidualnie. [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-12426","page","type-page","status-publish","hentry"],"acf":[],"rankMath":{"parentDomain":"gpph-group.com","noFollowDomains":[],"noFollowExcludeDomains":[],"noFollowExternalLinks":true,"featuredImageNotice":"The featured image should be at least 200 by 200 pixels to be picked up by Facebook and other social media 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