{"id":12426,"date":"2025-05-30T12:34:07","date_gmt":"2025-05-30T12:34:07","guid":{"rendered":"https:\/\/gpph-group.com\/?page_id=12426"},"modified":"2025-06-12T08:08:26","modified_gmt":"2025-06-12T08:08:26","slug":"reclamations-et-retours","status":"publish","type":"page","link":"https:\/\/gpph-group.com\/fr\/reclamations-et-retours\/","title":{"rendered":"R\u00e9clamations et retours"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"12426\" class=\"elementor elementor-12426\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8dd71d6 e-flex e-con-boxed e-con e-parent\" data-id=\"8dd71d6\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d5fc266 elementor-widget elementor-widget-woocommerce-breadcrumb\" data-id=\"d5fc266\" data-element_type=\"widget\" data-widget_type=\"woocommerce-breadcrumb.default\">\n\t\t\t\t\t<nav class=\"woocommerce-breadcrumb\" aria-label=\"Breadcrumb\" data-no-translation=\"\" data-trp-gettext=\"\">Accueil<\/nav>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5101ba44 e-flex e-con-boxed e-con e-parent\" data-id=\"5101ba44\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-53480f7c elementor-widget elementor-widget-text-editor\" data-id=\"53480f7c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2>I. R\u00e9clamations concernant les marchandises<\/h2>\n<ol>\n<li>Toute personne dont la commande n'a pas \u00e9t\u00e9 ex\u00e9cut\u00e9e conform\u00e9ment \u00e0 la commande ou qui a re\u00e7u un produit d\u00e9fectueux peut d\u00e9poser une r\u00e9clamation.<\/li>\n<li>Les r\u00e9clamations doivent \u00eatre envoy\u00e9es par voie \u00e9lectronique \u00e0 l'adresse e-mail suivante : kontakt@gpph.pl, avec pour objet : R\u00e9clamation.<\/li>\n<li>Chaque r\u00e9clamation doit contenir une description pr\u00e9cise du d\u00e9faut et une photo du produit d\u00e9fectueux.<\/li>\n<li>Toute r\u00e9clamation d\u00e9pos\u00e9e par le client et remplissant les conditions ci-dessus sera examin\u00e9e individuellement.<\/li>\n<li>GPPH S.C. K. Rze\u017anik, W. Piechota est responsable au titre de la garantie de qualit\u00e9 accord\u00e9e, mais n'est pas responsable au titre de la garantie l\u00e9gale.<\/li>\n<\/ol>\n<h2>II. D\u00e9lais de d\u00e9p\u00f4t des r\u00e9clamations par le donneur d'ordre<\/h2>\n<ol>\n<li>Les consommateurs sont tenus de v\u00e9rifier la conformit\u00e9 de la marchandise avec la commande en termes de qualit\u00e9 et de quantit\u00e9 dans un d\u00e9lai de 7 jours \u00e0 compter de la date de r\u00e9ception de la marchandise. La date de r\u00e9ception de la marchandise est la date de livraison par le coursier ou tout autre op\u00e9rateur postal choisi par les parties au si\u00e8ge social du client indiqu\u00e9 dans la commande. Les r\u00e9clamations d\u00e9pos\u00e9es apr\u00e8s l'expiration du d\u00e9lai de 7 jours \u00e0 compter de la date de r\u00e9ception de la marchandise ne seront pas prises en consid\u00e9ration.<\/li>\n<li>Les r\u00e9clamations sont accept\u00e9es les jours ouvrables, de 9h00 \u00e0 16h00.<\/li>\n<li>La d\u00e9cision d'accepter ou de rejeter la r\u00e9clamation sera prise dans un d\u00e9lai de 14 jours ouvrables, \u00e0 compter du premier jour ouvrable suivant la date de r\u00e9ception de la r\u00e9clamation.<\/li>\n<\/ol>\n<h2>III. Droit de r\u00e9tractation du consommateur<\/h2>\n<ol>\n<li>Le contrat est conclu d\u00e8s le paiement de la facture. Si le consommateur effectue le paiement, la date de cette op\u00e9ration est consid\u00e9r\u00e9e comme la date de conclusion du contrat avec la soci\u00e9t\u00e9 GPPH S.C. K. Rze\u017anik, W. Piechota.<\/li>\n<li>Le consommateur accepte que la confirmation de la conclusion du contrat lui soit envoy\u00e9e \u00e0 l'adresse e-mail indiqu\u00e9e dans le formulaire de commande.<\/li>\n<li>Le consommateur qui a conclu un contrat \u00e0 distance ou hors \u00e9tablissement peut se r\u00e9tracter dans un d\u00e9lai de 14 jours sans donner de motif et sans supporter de frais, avec les exceptions suivantes en mati\u00e8re de frais : si le consommateur a choisi un mode de livraison autre que le mode de livraison standard le moins cher propos\u00e9 par GPPH S.C. K. Rze\u017anik, W. Piechota n'est pas tenu de rembourser au consommateur les frais suppl\u00e9mentaires qu'il a engag\u00e9s. Le consommateur ne supporte que les frais directs de renvoi des biens, \u00e0 moins que GPPH S.C. K. Rze\u017anik, W. Piechota ait accept\u00e9 de les supporter ou n'ait pas inform\u00e9 le consommateur de la n\u00e9cessit\u00e9 de supporter ces frais.<\/li>\n<li>Le droit de r\u00e9tractation d'un contrat conclu hors \u00e9tablissement ou \u00e0 distance n'est pas applicable au consommateur pour les contrats :\n<ol>\n<li>\u00e0 la prestation de services, si la soci\u00e9t\u00e9 GPPH S.C. K. Rze\u017anik, W. Piechota a ex\u00e9cut\u00e9 int\u00e9gralement le service avec l'accord expr\u00e8s du consommateur, qui a \u00e9t\u00e9 inform\u00e9 avant le d\u00e9but de la prestation qu'il perdrait son droit de r\u00e9tractation une fois la prestation ex\u00e9cut\u00e9e ;<\/li>\n<li>dans laquelle l'objet de la prestation est un bien non pr\u00e9fabriqu\u00e9, fabriqu\u00e9 selon les sp\u00e9cifications du consommateur ou destin\u00e9 \u00e0 satisfaire ses besoins individuels. Par sp\u00e9cifications du consommateur, on entend la fabrication d'un bien conform\u00e9ment au projet du consommateur, y compris une caract\u00e9ristique du produit pr\u00e9par\u00e9e selon son choix et sp\u00e9cialement con\u00e7ue pour ce consommateur.<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<h2>IV.  Retour des marchandises<\/h2>\n<ol>\n<li>Seuls les produits finis disponibles dans notre boutique en ligne peuvent \u00eatre retourn\u00e9s.<\/li>\n<li>Les demandes de retour doivent \u00eatre envoy\u00e9es par e-mail \u00e0 l'adresse suivante : kontakt@gpph.pl, avec pour objet : Retour.<\/li>\n<li>Apr\u00e8s avoir envoy\u00e9 un e-mail informant du retour, le consommateur est tenu d'envoyer la marchandise \u00e0 la soci\u00e9t\u00e9 GPPH S.C. K. Rze\u017anik, W. Piechota dans les plus brefs d\u00e9lais, au plus tard dans les 14 jours \u00e0 compter de la date de r\u00e9tractation du contrat.<\/li>\n<li>Les frais de retour des marchandises sont \u00e0 la charge du consommateur (art. 34, al. 2 de la loi sur les droits des consommateurs).<\/li>\n<li>La soci\u00e9t\u00e9 GPPH S.C. K. Rze\u017anik, W. Piechota rembourse au consommateur les paiements effectu\u00e9s par celui-ci dans un d\u00e9lai de 14 jours \u00e0 compter de la date de r\u00e9ception des marchandises renvoy\u00e9es.<\/li>\n<li>La soci\u00e9t\u00e9 GPPH S.C. K. Rze\u017anik, W. Piechota effectue le remboursement en utilisant le m\u00eame moyen de paiement que celui utilis\u00e9 par le consommateur, sauf si le consommateur a express\u00e9ment accept\u00e9 un autre moyen de remboursement qui ne lui occasionne aucun frais.<\/li>\n<\/ol>\n<h2>V. R\u00e9clamations concernant un colis endommag\u00e9<\/h2>\n<ol>\n<li>Pour d\u00e9poser une r\u00e9clamation, il est n\u00e9cessaire de disposer du proc\u00e8s-verbal de r\u00e9ception du transporteur avec une description pr\u00e9cise des dommages ou des manquants et la signature lisible du transporteur.<\/li>\n<li>Tout dommage constat\u00e9 sur le colis doit \u00eatre signal\u00e9 par e-mail dans les 5 jours suivant la r\u00e9ception du colis, \u00e0 l'adresse e-mail suivante : kontakt@gpph.pl, avec pour objet : R\u00e9clamation concernant la livraison.<\/li>\n<li>En cas de dommage du colis, le destinataire est tenu de le laisser \u00e0 la disposition de la soci\u00e9t\u00e9 GPPH S.C. K. Rze\u017anik, W. Piechota jusqu'\u00e0 la fin de la proc\u00e9dure de r\u00e9clamation.<\/li>\n<li>Les r\u00e9clamations d\u00e9pos\u00e9es apr\u00e8s expiration du d\u00e9lai de 5 jours \u00e0 compter de la date de r\u00e9ception du colis et les r\u00e9clamations concernant des dommages subis par le colis, si celui-ci a \u00e9t\u00e9 r\u00e9ceptionn\u00e9 sans r\u00e9serve, ne seront pas prises en compte.<\/li>\n<\/ol>\n<h2>VI. R\u00e9clamation concernant le d\u00e9lai de livraison<\/h2>\n<ol>\n<li>Le destinataire qui a re\u00e7u l'envoi apr\u00e8s la date convenue doit le signaler sur le bordereau de livraison en pr\u00e9sence d'un repr\u00e9sentant de la soci\u00e9t\u00e9 de transport. Il est n\u00e9cessaire d'indiquer la date et l'heure de la livraison ainsi que la raison du retard (fournie par le repr\u00e9sentant de la soci\u00e9t\u00e9 de transport). En cas de refus document\u00e9 de la livraison par le destinataire, l'envoi est renvoy\u00e9 au si\u00e8ge social de GPPH S.C. K. Rze\u017anik, W. Piechota aux frais du destinataire.<\/li>\n<\/ol>\n<h2>VII. La soci\u00e9t\u00e9 GPPH S.C. K. Rze\u017anik, W. Piechota d\u00e9cline toute responsabilit\u00e9 pour :<\/h2>\n<ol>\n<li>Retards dans la livraison des produits par des transporteurs externes ;<\/li>\n<li>Retards de production dus \u00e0 des facteurs externes ind\u00e9pendants de la volont\u00e9 de GPPH S.C. K. Rze\u017anik, W. Piechota, coupures d'\u00e9lectricit\u00e9, retards dans la livraison des mat\u00e9riaux destin\u00e9s \u00e0 la fabrication des marchandises ;<\/li>\n<li>Retards dans les d\u00e9lais d'ex\u00e9cution r\u00e9sultant de la date de fourniture des donn\u00e9es correctes par le client.<\/li>\n<li>Pour la ponctualit\u00e9 des transferts de fonds entre la banque du client et notre banque.<\/li>\n<li>La soci\u00e9t\u00e9 GPPH S.C. K. Rze\u017anik, W. Piechota n'est pas responsable de la ponctualit\u00e9 des livraisons par coursier. Les r\u00e9clamations concernant la qualit\u00e9 des livraisons par coursier ne seront prises en consid\u00e9ration qu'apr\u00e8s pr\u00e9sentation des documents relatifs au dommage (voir point III).<\/li>\n<\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>I. Reklamacje na towar Reklamacj\u0119 mo\u017ce z\u0142o\u017cy\u0107 ka\u017cdy klient, kt\u00f3rego zlecenie wykonano niezgodnie z zam\u00f3wieniem lub otrzyma\u0142 wadliwy towar. Reklamacje nale\u017cy sk\u0142ada\u0107 drog\u0105 elektroniczn\u0105 na adres e-mail: kontakt@gpph.pl, z tytu\u0142em wiadomo\u015bci: Reklamacja. Ka\u017cda reklamacja powinna zawiera\u0107 dok\u0142adny opis niezgodno\u015bci oraz zdj\u0119cie wadliwego produktu. Ka\u017cda reklamacja zg\u0142oszona przez klienta i spe\u0142niaj\u0105ca powy\u017csze warunki b\u0119dzie rozpatrywana indywidualnie. [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-12426","page","type-page","status-publish","hentry"],"acf":[],"rankMath":{"parentDomain":"gpph-group.com","noFollowDomains":[],"noFollowExcludeDomains":[],"noFollowExternalLinks":true,"featuredImageNotice":"L\u2019image en vedette devrait \u00eatre au moins 200 par 200 pixels pour \u00eatre utilis\u00e9 par Facebook et d\u2019autres sites de m\u00e9dias 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