{"id":12426,"date":"2025-05-30T12:34:07","date_gmt":"2025-05-30T12:34:07","guid":{"rendered":"https:\/\/gpph-group.com\/?page_id=12426"},"modified":"2025-06-12T08:08:26","modified_gmt":"2025-06-12T08:08:26","slug":"reclamaciones-y-devoluciones","status":"publish","type":"page","link":"https:\/\/gpph-group.com\/es_uy\/reclamaciones-y-devoluciones\/","title":{"rendered":"Reclamaciones y devoluciones"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"12426\" class=\"elementor elementor-12426\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8dd71d6 e-flex e-con-boxed e-con e-parent\" data-id=\"8dd71d6\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d5fc266 elementor-widget elementor-widget-woocommerce-breadcrumb\" data-id=\"d5fc266\" data-element_type=\"widget\" data-widget_type=\"woocommerce-breadcrumb.default\">\n\t\t\t\t\t<nav class=\"woocommerce-breadcrumb\" aria-label=\"Breadcrumb\" data-no-translation=\"\" data-trp-gettext=\"\">Inicio<\/nav>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5101ba44 e-flex e-con-boxed e-con e-parent\" data-id=\"5101ba44\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-53480f7c elementor-widget elementor-widget-text-editor\" data-id=\"53480f7c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2>I. Reclamaciones sobre los productos<\/h2>\n<ol>\n<li>Cualquier cliente cuyo pedido se haya procesado de forma incorrecta o haya recibido un producto defectuoso puede presentar una reclamaci\u00f3n.<\/li>\n<li>Las reclamaciones deben enviarse por correo electr\u00f3nico a la direcci\u00f3n: kontakt@gpph.pl, con el asunto: Reclamacio<\/li>\n<li>Cada reclamaci\u00f3n debe incluir una descripci\u00f3n detallada de la disconformidad y una fotograf\u00eda del producto defectuoso.<\/li>\n<li>Cada reclamaci\u00f3n presentada por el cliente y que cumpla las condiciones anteriores se tramitar\u00e1 de forma individual.<\/li>\n<li>GPPH S.C. K. Rze\u017anik, W. Piechota es responsable de la garant\u00eda de calidad concedida, pero no es responsable de la garant\u00eda legal.<\/li>\n<\/ol>\n<h2>II. Plazos para la presentaci\u00f3n de reclamaciones por parte del cliente<\/h2>\n<ol>\n<li>Los consumidores est\u00e1n obligados a comprobar la conformidad del producto con el pedido en cuanto a su calidad y cantidad en un plazo de 7 d\u00edas a partir de la fecha de recepci\u00f3n del producto. Se considerar\u00e1 como fecha de recepci\u00f3n del producto la fecha de entrega por parte del mensajero o de otro operador postal elegido por las partes en la sede del comprador indicada en el pedido. No se tendr\u00e1n en cuenta las reclamaciones presentadas despu\u00e9s de 7 d\u00edas a partir de la fecha de recepci\u00f3n de la mercanc\u00eda.<\/li>\n<li>Las reclamaciones se aceptan en d\u00edas laborables, de 9:00 a 16:00.<\/li>\n<li>La decisi\u00f3n sobre la aceptaci\u00f3n o el rechazo de la reclamaci\u00f3n se tomar\u00e1 en un plazo de 14 d\u00edas h\u00e1biles, a partir del primer d\u00eda h\u00e1bil siguiente a la fecha de recepci\u00f3n de la reclamaci\u00f3n.<\/li>\n<\/ol>\n<h2>III. Derecho de desistimiento del contrato por parte del consumidor<\/h2>\n<ol>\n<li>El contrato se perfecciona mediante el pago de la factura. En caso de que el consumidor realice el pago, la fecha de dicho pago se considerar\u00e1 la fecha de celebraci\u00f3n del contrato con la empresa GPPH S.C. K. Rze\u017anik, W. Piechota.<\/li>\n<li>El consumidor acepta que se le env\u00ede la confirmaci\u00f3n de la celebraci\u00f3n del contrato a la direcci\u00f3n de correo electr\u00f3nico indicada en el formulario de pedido.<\/li>\n<li>El consumidor que haya celebrado un contrato a distancia o fuera del establecimiento comercial podr\u00e1 rescindirlo en un plazo de 14 d\u00edas sin indicar los motivos y sin incurrir en ning\u00fan gasto, con las siguientes excepciones en lo que respecta a los gastos: si el consumidor ha elegido una forma de entrega diferente a la forma de entrega m\u00e1s econ\u00f3mica habitual de GPPH S.C. K. Rze\u017anik, W. Piechota no estar\u00e1 obligada a reembolsar al consumidor los gastos adicionales en que haya incurrido. El consumidor solo correr\u00e1 con los gastos directos de devoluci\u00f3n de los bienes, a menos que GPPH S.C. K. Rze\u017anik, W. Piechota haya aceptado sufragarlos o no haya informado al consumidor de la necesidad de sufragarlos.<\/li>\n<li>El derecho a rescindir un contrato celebrado fuera del establecimiento comercial o a distancia no se aplica al consumidor en relaci\u00f3n con los siguientes contratos:\n<ol>\n<li>por la prestaci\u00f3n de servicios, si la empresa GPPH S.C. K. Rze\u017anik, W. Piechota ha prestado \u00edntegramente el servicio con el consentimiento expreso del consumidor, al que se le inform\u00f3 antes del inicio de la prestaci\u00f3n de que, una vez prestado el servicio, perder\u00eda el derecho a desistir del contrato;<\/li>\n<li>en la que el objeto de la prestaci\u00f3n es un bien no prefabricado, fabricado seg\u00fan las especificaciones del consumidor o destinado a satisfacer sus necesidades individuales. Por especificaciones del consumidor se entiende la fabricaci\u00f3n de un bien de acuerdo con el dise\u00f1o del consumidor, incluida la preparaci\u00f3n de una caracter\u00edstica del producto elegida por \u00e9l y preparada individualmente para ese consumidor.<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<h2>IV.  Devoluci\u00f3n de la mercanc\u00eda<\/h2>\n<ol>\n<li>Solo se aceptar\u00e1n devoluciones de productos terminados disponibles en nuestra tienda online.<\/li>\n<li>Las devoluciones deben enviarse por correo electr\u00f3nico a la direcci\u00f3n: kontakt@gpph.pl, con el asunto: Devoluci\u00f3n.<\/li>\n<li>Tras enviar la informaci\u00f3n sobre la devoluci\u00f3n por correo electr\u00f3nico, el Consumidor est\u00e1 obligado a enviar los productos a GPPH S.C. K. Rze\u017anik, W. Piechota inmediatamente, en un plazo no superior a 14 d\u00edas a partir de la fecha de rescisi\u00f3n del contrato.<\/li>\n<li>Los gastos de devoluci\u00f3n correr\u00e1n a cargo del consumidor (art. 34, apartado 2, de la Ley de derechos del consumidor).<\/li>\n<li>La empresa GPPH S.C. K. Rze\u017anik, W. Piechota reembolsar\u00e1 al consumidor los pagos realizados por este en un plazo de 14 d\u00edas a partir de la fecha de recepci\u00f3n de la mercanc\u00eda devuelta.<\/li>\n<li>La empresa GPPH S.C. K. Rze\u017anik, W. Piechota reembolsar\u00e1 el pago utilizando el mismo m\u00e9todo de pago utilizado por el consumidor, a menos que este haya aceptado expresamente otro m\u00e9todo de reembolso que no le suponga ning\u00fan coste.<\/li>\n<\/ol>\n<h2>V. Reclamaciones por env\u00edos da\u00f1ados<\/h2>\n<ol>\n<li>El requisito para presentar una reclamaci\u00f3n es disponer del protocolo de recepci\u00f3n del transportista con una descripci\u00f3n detallada de los da\u00f1os o faltas y la firma legible del transportista.<\/li>\n<li>Los da\u00f1os en el env\u00edo deben comunicarse por correo electr\u00f3nico en un plazo de 5 d\u00edas a partir de la fecha de recepci\u00f3n del env\u00edo, a la direcci\u00f3n de correo electr\u00f3nico: kontakt@gpph.pl, con el asunto: Reclamaci\u00f3n de entrega.<\/li>\n<li>En caso de da\u00f1os en el env\u00edo, el destinatario est\u00e1 obligado a dejarlo a disposici\u00f3n de la empresa GPPH S.C. K. Rze\u017anik, W. Piechota hasta que finalice el procedimiento de reclamaci\u00f3n.<\/li>\n<li>No se tendr\u00e1n en cuenta las reclamaciones presentadas despu\u00e9s de 5 d\u00edas a partir de la fecha de recepci\u00f3n del env\u00edo, ni las reclamaciones relativas a da\u00f1os en el env\u00edo si este se ha aceptado sin reservas.<\/li>\n<\/ol>\n<h2>VI. Reclamaciones sobre el plazo de entrega<\/h2>\n<ol>\n<li>El destinatario del env\u00edo que haya recibido el env\u00edo despu\u00e9s de la fecha acordada deber\u00e1 indicar este hecho en la lista de transporte en presencia de un representante de la empresa de mensajer\u00eda. Es necesario indicar la fecha y la hora de entrega, as\u00ed como el motivo del retraso en la entrega del env\u00edo (indicado por el representante de la empresa de mensajer\u00eda). En caso de denegaci\u00f3n documentada de la aceptaci\u00f3n del env\u00edo por parte del destinatario, el env\u00edo se devolver\u00e1 a la sede de GPPH S.C. K. Rze\u017anik, W. Piechota, corriendo los gastos a cargo del destinatario.<\/li>\n<\/ol>\n<h2>VII. La empresa GPPH S.C. K. Rze\u017anik, W. Piechota no se hace responsable de:<\/h2>\n<ol>\n<li>Retrasos en la entrega de productos por parte de mensajeros externos;<\/li>\n<li>Retrasos en la producci\u00f3n causados por factores externos ajenos a la empresa GPPH S.C. K. Rze\u017anik, W. Piechota, interrupciones en el suministro el\u00e9ctrico, retrasos en la entrega de materiales destinados a la producci\u00f3n de la mercanc\u00eda.<\/li>\n<li>Retrasos en la fecha de entrega debido a la fecha de entrega de los datos correctos por parte del cliente.<\/li>\n<li>Por la puntualidad en la transferencia de fondos entre el banco del cliente y nuestro banco.<\/li>\n<li>La empresa GPPH S.C. K. Rze\u017anik, W. Piechota no se hace responsable de la puntualidad de los env\u00edos por mensajer\u00eda. Las reclamaciones relativas a la calidad de los env\u00edos por mensajer\u00eda solo se tramitar\u00e1n tras la presentaci\u00f3n de los documentos relativos al da\u00f1o (v\u00e9ase el punto III).<\/li>\n<\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>I. Reklamacje na towar Reklamacj\u0119 mo\u017ce z\u0142o\u017cy\u0107 ka\u017cdy klient, kt\u00f3rego zlecenie wykonano niezgodnie z zam\u00f3wieniem lub otrzyma\u0142 wadliwy towar. Reklamacje nale\u017cy sk\u0142ada\u0107 drog\u0105 elektroniczn\u0105 na adres e-mail: kontakt@gpph.pl, z tytu\u0142em wiadomo\u015bci: Reklamacja. Ka\u017cda reklamacja powinna zawiera\u0107 dok\u0142adny opis niezgodno\u015bci oraz zdj\u0119cie wadliwego produktu. Ka\u017cda reklamacja zg\u0142oszona przez klienta i spe\u0142niaj\u0105ca powy\u017csze warunki b\u0119dzie rozpatrywana indywidualnie. [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-12426","page","type-page","status-publish","hentry"],"acf":[],"rankMath":{"parentDomain":"gpph-group.com","noFollowDomains":[],"noFollowExcludeDomains":[],"noFollowExternalLinks":true,"featuredImageNotice":"The featured image should be at least 200 by 200 pixels to be picked up by Facebook and other social media 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