{"id":12426,"date":"2025-05-30T12:34:07","date_gmt":"2025-05-30T12:34:07","guid":{"rendered":"https:\/\/gpph-group.com\/?page_id=12426"},"modified":"2025-06-12T08:08:26","modified_gmt":"2025-06-12T08:08:26","slug":"reklamace-a-vraceni-zbozi","status":"publish","type":"page","link":"https:\/\/gpph-group.com\/cz\/reklamace-a-vraceni-zbozi\/","title":{"rendered":"Reklamace a vr\u00e1cen\u00ed zbo\u017e\u00ed"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"12426\" class=\"elementor elementor-12426\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8dd71d6 e-flex e-con-boxed e-con e-parent\" data-id=\"8dd71d6\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d5fc266 elementor-widget elementor-widget-woocommerce-breadcrumb\" data-id=\"d5fc266\" data-element_type=\"widget\" data-widget_type=\"woocommerce-breadcrumb.default\">\n\t\t\t\t\t<nav class=\"woocommerce-breadcrumb\" aria-label=\"Breadcrumb\" data-no-translation=\"\" data-trp-gettext=\"\">Dom\u016f<\/nav>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5101ba44 e-flex e-con-boxed e-con e-parent\" data-id=\"5101ba44\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-53480f7c elementor-widget elementor-widget-text-editor\" data-id=\"53480f7c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2>I. Reklamace zbo\u017e\u00ed<\/h2>\n<ol>\n<li>Reklamaci m\u016f\u017ee podat ka\u017ed\u00fd z\u00e1kazn\u00edk, jeho\u017e objedn\u00e1vka byla realizov\u00e1na v rozporu s objedn\u00e1vkou nebo kter\u00fd obdr\u017eel vadn\u00e9 zbo\u017e\u00ed.<\/li>\n<li>Reklamace je t\u0159eba zas\u00edlat elektronicky na e-mailovou adresu: kontakt@gpph.pl, s p\u0159edm\u011btem zpr\u00e1vy: Reklamace.<\/li>\n<li>Ka\u017ed\u00e1 reklamace by m\u011bla obsahovat p\u0159esn\u00fd popis neshody a fotografii vadn\u00e9ho produktu.<\/li>\n<li>Ka\u017ed\u00e1 reklamace podan\u00e1 z\u00e1kazn\u00edkem a spl\u0148uj\u00edc\u00ed v\u00fd\u0161e uveden\u00e9 podm\u00ednky bude posouzena individu\u00e1ln\u011b.<\/li>\n<li>GPPH S.C. K. Rze\u017anik, W. Piechota nese odpov\u011bdnost za poskytnutou z\u00e1ruku kvality, ale nenese odpov\u011bdnost za z\u00e1ruku.<\/li>\n<\/ol>\n<h2>II. Lh\u016fty pro pod\u00e1n\u00ed reklamace ze strany objednatele<\/h2>\n<ol>\n<li>Spot\u0159ebitel\u00e9 jsou povinni zkontrolovat shodu zbo\u017e\u00ed s objedn\u00e1vkou z hlediska jeho kvality a mno\u017estv\u00ed do 7 dn\u016f od data p\u0159evzet\u00ed zbo\u017e\u00ed. Za den p\u0159evzet\u00ed zbo\u017e\u00ed se pova\u017euje den jeho doru\u010den\u00ed kur\u00fdrem nebo jin\u00fdm po\u0161tovn\u00edm oper\u00e1torem vybran\u00fdm stranami na adresu objednatele uvedenou v objedn\u00e1vce. Reklamace podan\u00e9 po uplynut\u00ed 7denn\u00ed lh\u016fty od data p\u0159evzet\u00ed zbo\u017e\u00ed nebudou br\u00e1ny v \u00favahu.<\/li>\n<li>Reklamace jsou p\u0159ij\u00edm\u00e1ny v pracovn\u00ed dny od 9:00 do 16:00.<\/li>\n<li>Rozhodnut\u00ed o p\u0159ijet\u00ed nebo zam\u00edtnut\u00ed reklamace bude u\u010din\u011bno do 14 pracovn\u00edch dn\u016f od prvn\u00edho pracovn\u00edho dne n\u00e1sleduj\u00edc\u00edho po dni p\u0159ijet\u00ed reklamace.<\/li>\n<\/ol>\n<h2>III. Pr\u00e1vo spot\u0159ebitele odstoupit od smlouvy<\/h2>\n<ol>\n<li>Smlouva je uzav\u0159ena zaplacen\u00edm faktury. Pokud spot\u0159ebitel provede platbu, pova\u017euje se datum t\u00e9to platby za datum uzav\u0159en\u00ed smlouvy se spole\u010dnost\u00ed GPPH S.C. K. Rze\u017anik, W. Piechota.<\/li>\n<li>Spot\u0159ebitel souhlas\u00ed s t\u00edm, \u017ee mu bude potvrzen\u00ed o uzav\u0159en\u00ed smlouvy zasl\u00e1no na e-mailovou adresu uvedenou v objedn\u00e1vkov\u00e9m formul\u00e1\u0159i.<\/li>\n<li>Spot\u0159ebitel, kter\u00fd uzav\u0159el smlouvu na d\u00e1lku nebo mimo obchodn\u00ed prostory, m\u016f\u017ee od n\u00ed odstoupit do 14 dn\u016f bez ud\u00e1n\u00ed d\u016fvodu a bez n\u00e1klad\u016f, s n\u00e1sleduj\u00edc\u00edmi v\u00fdjimkami v oblasti \u00fahrady n\u00e1klad\u016f: pokud si spot\u0159ebitel zvolil zp\u016fsob dod\u00e1n\u00ed zbo\u017e\u00ed jin\u00fd ne\u017e nejlevn\u011bj\u0161\u00ed obvykl\u00fd zp\u016fsob dod\u00e1n\u00ed GPPH S.C. K. Rze\u017anik, W. Piechota nen\u00ed povinen vr\u00e1tit spot\u0159ebiteli dodate\u010dn\u00e9 n\u00e1klady, kter\u00e9 spot\u0159ebitel vynalo\u017eil. Spot\u0159ebitel nese pouze p\u0159\u00edm\u00e9 n\u00e1klady na vr\u00e1cen\u00ed zbo\u017e\u00ed, pokud se GPPH S.C. K. Rze\u017anik, W. Piechota nezav\u00e1zala tyto n\u00e1klady n\u00e9st nebo spot\u0159ebitele o nutnosti vynalo\u017een\u00ed t\u011bchto n\u00e1klad\u016f neinformovala.<\/li>\n<li>Pr\u00e1vo odstoupit od smlouvy uzav\u0159en\u00e9 mimo obchodn\u00ed prostory nebo na d\u00e1lku nem\u00e1 spot\u0159ebitel v p\u0159\u00edpad\u011b smluv:\n<ol>\n<li>o poskytnut\u00ed slu\u017eeb, pokud spole\u010dnost GPPH S.C. K. Rze\u017anik, W. Piechota pln\u011b poskytla slu\u017ebu s v\u00fdslovn\u00fdm souhlasem spot\u0159ebitele, kter\u00fd byl p\u0159ed zah\u00e1jen\u00edm poskytov\u00e1n\u00ed slu\u017eby informov\u00e1n, \u017ee po spln\u011bn\u00ed slu\u017eby ztrat\u00ed pr\u00e1vo odstoupit od smlouvy;<\/li>\n<li>v n\u00ed\u017e je p\u0159edm\u011btem pln\u011bn\u00ed v\u011bc, kter\u00e1 nen\u00ed prefabrikovan\u00e1, vyroben\u00e1 podle specifikace spot\u0159ebitele nebo slou\u017e\u00edc\u00ed k uspokojen\u00ed jeho individu\u00e1ln\u00edch pot\u0159eb. Specifikac\u00ed spot\u0159ebitele se rozum\u00ed v\u00fdroba v\u011bci podle n\u00e1vrhu spot\u0159ebitele, v\u010detn\u011b jin\u00e9 individu\u00e1ln\u011b p\u0159ipraven\u00e9 vlastnosti produktu podle jeho v\u00fdb\u011bru.<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<h2>IV.  Vr\u00e1cen\u00ed zbo\u017e\u00ed<\/h2>\n<ol>\n<li>Vr\u00e1cen\u00ed zbo\u017e\u00ed se vztahuje pouze na hotov\u00e9 v\u00fdrobky dostupn\u00e9 v na\u0161em internetov\u00e9m obchod\u011b.<\/li>\n<li>Vr\u00e1cen\u00ed objedn\u00e1vky je t\u0159eba zaslat elektronicky na e-mailovou adresu: kontakt@gpph.pl, s p\u0159edm\u011btem zpr\u00e1vy: Vr\u00e1cen\u00ed zbo\u017e\u00ed.<\/li>\n<li>Po zasl\u00e1n\u00ed e-mailov\u00e9 informace o vr\u00e1cen\u00ed zbo\u017e\u00ed je spot\u0159ebitel povinen zaslat zbo\u017e\u00ed spole\u010dnosti GPPH S.C. K. Rze\u017anik, W. Piechota neprodlen\u011b, nejpozd\u011bji do 14 dn\u016f od data odstoupen\u00ed od smlouvy.<\/li>\n<li>N\u00e1klady na vr\u00e1cen\u00ed zbo\u017e\u00ed hrad\u00ed spot\u0159ebitel (\u010dl. 34 odst. 2 z\u00e1kona o pr\u00e1vech spot\u0159ebitel\u016f).<\/li>\n<li>Spole\u010dnost GPPH S.C. K. Rze\u017anik, W. Piechota vr\u00e1t\u00ed spot\u0159ebiteli j\u00edm proveden\u00e9 platby do 14 dn\u016f od data p\u0159ijet\u00ed vr\u00e1cen\u00e9ho zbo\u017e\u00ed.<\/li>\n<li>Spole\u010dnost GPPH S.C. K. Rze\u017anik, W. Piechota vr\u00e1t\u00ed platbu stejn\u00fdm zp\u016fsobem, jak\u00fd pou\u017eil spot\u0159ebitel, pokud spot\u0159ebitel v\u00fdslovn\u011b nesouhlasil s jin\u00fdm zp\u016fsobem vr\u00e1cen\u00ed, kter\u00fd pro n\u011bj nen\u00ed spojen s \u017e\u00e1dn\u00fdmi n\u00e1klady.<\/li>\n<\/ol>\n<h2>V. Reklamace po\u0161kozen\u00e9 z\u00e1silky<\/h2>\n<ol>\n<li>Podm\u00ednkou pro pod\u00e1n\u00ed reklamace je p\u0159edlo\u017een\u00ed protokolu o p\u0159evzet\u00ed od dopravce s p\u0159esn\u00fdm popisem po\u0161kozen\u00ed nebo chyb\u011bj\u00edc\u00edch polo\u017eek a \u010diteln\u00fdm podpisem dopravce.<\/li>\n<li>Po\u0161kozen\u00ed z\u00e1silky je t\u0159eba nahl\u00e1sit e-mailem do 5 dn\u016f od p\u0159evzet\u00ed z\u00e1silky na adresu: kontakt@gpph.pl, s p\u0159edm\u011btem zpr\u00e1vy: Reklamace dod\u00e1vky.<\/li>\n<li>V p\u0159\u00edpad\u011b po\u0161kozen\u00ed z\u00e1silky je p\u0159\u00edjemce povinen ji ponechat k dispozici spole\u010dnosti GPPH S.C. K. Rze\u017anik, W. Piechota do ukon\u010den\u00ed reklamace.<\/li>\n<li>Reklamace podan\u00e9 po uplynut\u00ed 5 dn\u016f od data p\u0159ijet\u00ed z\u00e1silky a reklamace t\u00fdkaj\u00edc\u00ed se po\u0161kozen\u00ed z\u00e1silky, pokud byla z\u00e1silka p\u0159ijata bez v\u00fdhrad, nebudou br\u00e1ny v \u00favahu.<\/li>\n<\/ol>\n<h2>VI. Reklamace term\u00ednu dod\u00e1n\u00ed<\/h2>\n<ol>\n<li>P\u0159\u00edjemce z\u00e1silky, kter\u00fd obdr\u017eel z\u00e1silku po stanoven\u00e9m term\u00ednu, mus\u00ed tuto skute\u010dnost zaznamenat na p\u0159epravn\u00edm listu v p\u0159\u00edtomnosti z\u00e1stupce kur\u00fdrn\u00ed spole\u010dnosti. Je nutn\u00e9 uv\u00e9st datum a \u010das doru\u010den\u00ed a d\u016fvod zpo\u017ed\u011bn\u00ed doru\u010den\u00ed z\u00e1silky (uveden\u00fd z\u00e1stupcem kur\u00fdrn\u00ed spole\u010dnosti). V p\u0159\u00edpad\u011b dolo\u017een\u00e9ho odm\u00edtnut\u00ed z\u00e1silky p\u0159\u00edjemcem je z\u00e1silka vr\u00e1cena na adresu spole\u010dnosti GPPH S.C. K. Rze\u017anik, W. Piechota na n\u00e1klady p\u0159\u00edjemce.<\/li>\n<\/ol>\n<h2>VII. Spole\u010dnost GPPH S.C. K. Rze\u017anik, W. Piechota nenese odpov\u011bdnost za:<\/h2>\n<ol>\n<li>Zpo\u017ed\u011bn\u00ed dod\u00e1n\u00ed produkt\u016f extern\u00edmi kur\u00fdry;<\/li>\n<li>Zpo\u017ed\u011bn\u00ed ve v\u00fdrob\u011b, kter\u00e9 vznikly v d\u016fsledku vn\u011bj\u0161\u00edch faktor\u016f nez\u00e1visl\u00fdch na spole\u010dnosti GPPH S.C. K. Rze\u017anik, W. Piechota, p\u0159eru\u0161en\u00ed dod\u00e1vek elektrick\u00e9 energie, zpo\u017ed\u011bn\u00ed v dod\u00e1vk\u00e1ch materi\u00e1l\u016f ur\u010den\u00fdch k v\u00fdrob\u011b zbo\u017e\u00ed;<\/li>\n<li>Zpo\u017ed\u011bn\u00ed v term\u00ednu realizace vypl\u00fdvaj\u00edc\u00ed z term\u00ednu dod\u00e1n\u00ed spr\u00e1vn\u00fdch \u00fadaj\u016f ze strany z\u00e1kazn\u00edka.<\/li>\n<li>Za v\u010dasnost p\u0159evodu prost\u0159edk\u016f mezi bankou klienta a na\u0161\u00ed bankou.<\/li>\n<li>Spole\u010dnost GPPH S.C. K. Rze\u017anik, W. Piechota nenese odpov\u011bdnost za v\u010dasnost doru\u010den\u00ed z\u00e1silek kur\u00fdrn\u00ed slu\u017ebou. Reklamace t\u00fdkaj\u00edc\u00ed se kvality z\u00e1silek kur\u00fdrn\u00ed slu\u017ebou budou vy\u0159izov\u00e1ny pouze po p\u0159edlo\u017een\u00ed doklad\u016f o po\u0161kozen\u00ed (viz bod III).<\/li>\n<\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>I. Reklamacje na towar Reklamacj\u0119 mo\u017ce z\u0142o\u017cy\u0107 ka\u017cdy klient, kt\u00f3rego zlecenie wykonano niezgodnie z zam\u00f3wieniem lub otrzyma\u0142 wadliwy towar. Reklamacje nale\u017cy sk\u0142ada\u0107 drog\u0105 elektroniczn\u0105 na adres e-mail: kontakt@gpph.pl, z tytu\u0142em wiadomo\u015bci: Reklamacja. Ka\u017cda reklamacja powinna zawiera\u0107 dok\u0142adny opis niezgodno\u015bci oraz zdj\u0119cie wadliwego produktu. Ka\u017cda reklamacja zg\u0142oszona przez klienta i spe\u0142niaj\u0105ca powy\u017csze warunki b\u0119dzie rozpatrywana indywidualnie. 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